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Client Manager

MHA

Client Manager

Salary Not Specified

MHA, Preston

  • Full time
  • Permanent
  • Onsite working

Posted 3 days ago, 27 Jun | Get your application in today.

Closing date: Closing date not specified

job Ref: ea3111b2ead84c20acc606f449f08740

Full Job Description

  • To look after a range of payrolls and contribute to the firm's aim to offer an accurate and quality service.


    • Management of Clients

  • To co-ordinate compliance, service delivery and ensure that the information is collected in the most efficient manner, timetabling work wherever possible to suit the needs of the client.

  • To ensure that compliance deadlines are met.

  • To identify opportunities for providing other relevant services.

  • To maintain accurate and up to date client records on CCH.

  • To produce file notes of any client meetings or telephone calls and circulate, as appropriate, to other staff members responsible for the client.

  • To report any client dissatisfaction immediately via the Payroll Client Services module and/ or the complaints procedure.

  • To ensure that clients receive notices in a timely manner.

  • To bring any problems to the Team Leader's attention immediately.


    • Management of Work

  • To plan own time to ensure delivery of a timely and efficient service to clients.

  • To work flexibly, where required, to accommodate the need of the whole department.


    • Communication

  • To communicate the firm's values and objectives both externally and internally in a positive and motivational manner.

  • To liaise with staff in other departments where applicable to ensure a complete and prompt service for clients.

  • Contribute as a team player.


    • Self-Management

  • To take an active role in own personal development.

  • To manage personal time and working practices to maximise profitability and protect the good reputation of the firm.

  • To maintain the highest standards of personal organisation, setting an example to more junior members of staff.


    • Experience, Knowledge, Skills and Qualifications required:

  • Ability to process payrolls in accordance with departmental procedures and legislation.

  • Manage the submission of client payroll data.

  • Liaising with clients to ensure submission deadlines are met.

  • Issuing payslips, summary reports and PAYE information to clients.

  • BACS and electronic banking of salaries.

  • Maternity, paternity and adoption pay administration.

  • SSP administration (including the completion of SSP1 forms).

  • User reports for NHS pension scheme data.

  • Auto Enrolment provisions.

  • Setting up of new payrolls on appropriate software.

  • Technically compliant and gives due consideration to risk.

  • Liaison with HMRC.

  • Dealing with ad hoc payroll queries from clients and staff.

  • Ability to build relationships internally across departments and externally.

  • Works as a team and considers the needs of the whole department.

  • Is a positive influence within the team and deals with problems/issues constructively.

  • Asks for feedback on own performance and seeks out opportunities for development.

  • Plans effective use of time and consistently meets deadlines.

  • Good communication skills, both written and verbal.

  • Demonstrates attention to detail.