Client and Matter Inception Clerk

To work within our Client and matter inception team, providing the firm with a central resource to ensure we fulfil our regulatory obligations and process all new client and matter inception requests with speed and accuracy.

What does the role actually involve?

• To play a key role in embedding our new CMI processes, working practices and new practice management system, helping to anticipate and resolve problems and contribute to continuous process improvement.


• Anti-Money Laundering checks - verifying the identities of clients by conducting e-verification checks, using publicly available sources or obtaining and checking identity documents provided by clients. Taking responsibility for assessing the anti-money laundering (AML) information obtained and ensuring this meets the firm's requirements, escalating as necessary.


• Customer due diligence - working to a standard matrix identifying company ownership and beneficial ownership structures e.g. Shareholders, management structures for corporate clients and politically exposed persons escalating as necessary.


• Conflicts of interest - extracting required data from documentation, conducting conflict checks, ensuring that results are accurately recorded and escalating any potential conflict issues in line with the firm's policy and procedure.


• Credit Checks - conducting credit checks and ensuring that results are accurately recorded, and any potential issues are escalated in line with the firm's policy and procedure.


• Use of the firm's systems to set up all new clients and matters, ensuring that all required data is captured and recorded and the correct attributes are applied.


• Ensuring that any non-standard terms are captured and approved in line with the firm's policy and procedure.


• Completing client and matter maintenance requests; ensuring the end to end process is completed, appropriate approvals are obtained and any changes are accurately reflected in the practice management system.


• Ensuring all compliance documentation is uploaded to the appropriate systems to maintain an accurate audit trail of checks undertaken.


• Providing support on the client and matter inception process including liaising with lawyers and legal support where appropriate.
  
  What technical skills are required for someone to be successful and enjoy the role?


• Must be IT literate and have good keyboard skills


• Experience of document/case/practice management systems


• Experienced in the collation, validation and processing of large volumes of data


• Knowledge of compliance regulations would be advantageous


• Previous experience of working in a legal or professional services environment desirable


• Must possess an excellent telephone manner


Who would be a good fit for this role?

As part of the CMI team, you would be expected to have the following skills and experience:

• An effective communicator both verbal and in writing, with the ability to liaise with clients in a professional manner, striving to deliver exceptional service at all times


• Well organised and methodical with excellent attention to detail


• Effective at investigating issues and seeing a problem through to conclusion, using initiative and directing queries where appropriate


• Conscientious, taking personal responsibility for own work and accountability for its delivery and quality


• Possessing an inquiring mind able to identify issues and question processes in addition to knowing when to escalate


• Excellent team player, sharing in team goals to provide excellent quality and efficiency of service, with a willingness to take on new responsibilities and challenges


• Positive can-do attitude with the ability to adapt to change
  
  At Browne Jacobson, we've always worked across business and society, and this expertise sets us apart. Social and environmental impact are at the top of our business agenda. We champion fairness, make the complex simple and forge connections between clients to find creative solutions. This is how we improve outcomes for every person, community and business we serve.


With offices in Birmingham, Cardiff, Dublin, Exeter, London, Manchester and Nottingham, we're a UK & I based law firm with an international reach. Our sectors include: health; real estate and construction; education; energy and infrastructure; financial services; government; insurance; manufacturing and industrials; and retail, consumer and logistics.

We nurture talent at all levels and from every background and celebrate what makes people individuals. Law needs all voices to reflect the society it serves which is why all qualified applicants will receive consideration for employment without regard to race, colour, national origin, religion, gender, gender identity, sexual orientation, disability, social economic background or age.

We're a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role.

We strive to create meaningful personal and professional development opportunities and offer flexible working in support of a good work-life balance. We focus on wellbeing and individuality, so that all our people can thrive.