Client Operations Officer

Looking to start a new career in 2025? Do you have a passion to provide an excellent service while also delivering real value for money for Lincolnshire County Council? Are you a self-starter and able to work with autonomy? Want to be part of a team that delivers innovative passenger transport solutions whilst working in a fast paced and dynamic team? Then we want to hear from you!

About the role
As a Client Operations Officer you will be responsible for procuring, arranging transport for children and young adults in a timely and cost effective manner, keeping a focus on meeting tight service levels as well as ensuring value for money. You will also manage issues that arise with travel provision arrangements and resolve to a successful conclusion.

You will be trained to a high standard to source and deliver the most appropriate transport for the individuals' needs, involving procurement and contract management activity. You will work closely with colleagues across the Council, partner organisations and transport operators across the county. Each day will be varied but the goal will always be the same, to deliver passenger transport to those that need it most.

This role will allow hybrid working, based from our offices in Lincoln, with occasional offsite visits to education settings and operators. Working hours of 37 hrs per week, Monday to Friday (between the office hours of 07.30 - 17.30) The departments full service hours are Monday to Friday 06.30 - 19.00 and Saturday 07.30 - 18.00.

About the team
Lincolnshire County Council is transforming its Transport Services Team, and we're looking for people who want to be a part of our exciting future! It's a lively, dynamic, and growing team delivering vital services that get the County moving.

Transport Services is part of the Council's Place Directorate and is responsible for developing and delivering passenger transport solutions across Lincolnshire for more than 20,000 passengers daily.

We enable passengers to travel to and from school and other places of education, for social care reasons and we provide a demand responsive CallConnect bus service to connect communities across the county.

The team also manages the county's local bus and community transport network, alongside supporting the development of Sustainable Travel.

Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Along with a competitive salary we are offering:

"Green book" Local Government terms and conditions
Access to Local Government Pension scheme (contribution rate of approx. 24%)
Comprehensive benefits package including salary sacrifice for cars, cycles, plus excellent discount schemes
37 hour working week (as full time) including flexible and hybrid working
A generous leave entitlement with a minimum of 28 days plus bank holidays and the option to buy more
Free financial wellbeing advice