Client Partner

The Client Partner will support the growth of the Indirect Tax business, interfacing with internal stakeholders such as our sales specialists, relationship managers, technology consultants and possibly with external professional services partners, to drive services opportunities through new and existing customer channels. This role will be predominately focused on our Indirect Tax suite of products, for which implementations will be delivered either by Thomson Reuters' own delivery teams or jointly with external partners. There is also an expectation that this role extends into supporting our combined Indirect Tax and E-invoicing offerings. The successful candidate will need to foster collaboration across the various functional lines of business to engage with customers and internal partners to develop and deliver the services proposition, facilitating adoption of TR's technology solutions within their business. This role reports to the Director, Client Services and works alongside colleagues focusing across the Legal, Tax & Trade product areas. About The Role

• Take the lead on project scoping, estimates and SOWs for professional services being delivered via the Thomson Reuters' Technology implementation team, or jointly with our implementation partners.
• Manage documentation and contract management (SOWs, associated documentation and agreements, emails around sales, and documentation tracing) from conception to completion.
• Establish document control processes with customers, vendors, and Thomson Reuters
• Legal Front Door submission and collaborations for NDAs.
• Partner with in-house Legal department and subject matter experts to define exceptions and amendment language in contracts.
• Coordinate every aspect of pre-sale documentation from reviewing and managing approved documentation to coordinating with sales for SOW completion timelines, working with sales for customer needs, and working with executives for scope deliverables and timelines.
• Track and updating contracts within the SharePoint library, tracking project status, and acting as a "go-to" for all document ownership in the library.
  
  A Bachelor's degree, similar relevant qualification, or equivalent professional experience.
• Demonstrable project management skills and experience, ideally with a recognized qualification in project management (e.g., PMP).
• Ability to communicate complex concepts to a broad audience.
• Flexibility in adjusting to new, different and changing business requirements and decisions.
• Excellent problem-solving skills to achieve win-win outcomes.
• Strong verbal and written communication skills to influence internal and external audiences.
• Significant Professional Services experience, including experience of managing complex tax technology implementation projects for large and medium sized companies, gained within the Indirect Tax software space and ideally with ONESOURCE products.
• Experience of scoping, estimating and contracting for professional services engagements, communicating the value of services to prospective customers, explaining the 'how' and 'why' of implementation and interfacing with key stakeholders during the sales process.
• Excellent relationship management skills including influencing and building relationships with a wide range of stakeholders, both internally, with our external partners and with customers. Ability to communicate complex concepts to a broad audience.
• Results-oriented, focused on delivering results, and relentless commitment to win in a fast pace environment.
  
  Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact. Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. Accessibility As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through: Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing. Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.