Client Referral Advisor

We are recruiting a Client Referral Advisor toprovide an efficient and accurate client referral service to NHS Talking Therapies (IAPT) Telephone and Referral Centre., The Telephone and Referral Centre is the hub of Coventry, Warwickshire & Solihull IAPT (Improving Access to Psychological Therapies) Service.

The team of client referral advisors are the first point of contact for individuals accessing the service. Demand is extremely high and can often involve dealing with people who have never spoken to anyone about how they feel before. Support is on hand from a Senior Psychological Wellbeing Practitioner who will deal with risk calls and also offer appropriate de-briefing and support to the referral team as required.

Coventry and Warwickshire Mind has been developing and delivering quality services with, and for, people with mental health issues for over fifty years.

An independent charity governed by a group of local trustees, Coventry and Warwickshire Mind is affiliated with the national Mind network, which is made up of over 105 organisations across England and Wales. Each local Mind is unique, working hard to understand the needs of their community and tailoring their services to match.

We want to make sure that everyone with poor mental health gets the support they need and the respect they deserve. This could mean having access to information, a listening ear, or more specialist support and services to help someone to live and recover from their mental health issue.

Coventry and Warwickshire Mind provide services to all ages, including children, young people and adults, supporting in excess of 30,000 people each year.