Client Relations Coordinator

Salary not available. View on company website.

Ingram Content Group, Kiln Farm, Milton Keynes

Full time
Permanent
Onsite working

Posted today, 6 Nov | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: 6c37a5c70b344dad88c018d15cc4f84f

Ingram Content Group

Full Job Description

To take responsibility for being the key point of contact for at client publishers. The number of clients you are responsible for will depend upon several factors including size & requirements of individual clients.
To deliver services to clients and customers working with your team, department colleagues and other colleagues.
To respond appropriately and swiftly to routine admin requests, enquiries, problems and special requests from clients, accelerating these to managers where appropriate.
To proactively engage in dialogue with clients (and customers where appropriate) about their businesses and their requirements
Participate with other departments in the process of setting up new clients into our systems and familiarising them with our services
To ensure service level agreements with clients are adhered to and where possible improved upon.
To ensure accurate and timely input of data and responses to communications
To maintain company databases such as the intranet and procedures / information spreadsheets etc
To act as an advocate within Ingram for the service needs and expectations of clients and customers.
Communicate clearly and positively with other departments of and colleagues within ingram about customer and client needs and expectations.
To take responsibility for the swift resolution of queries relating to any aspect of our service and to communicate actions back to clients and customers.
To participate in Quality Control feedback to other departments in the Company
To maintain clear records of meetings & communications with clients in appropriate locations
To undertake and deliver projects as specified by your team leader and Managers
To undergo continuous personal and professional development in order to ensure you are equipped with the knowledge and skills necessary to provide services to our clients
To undergo ongoing training in the use of Ingram systems, and to train to use new features of our systems as they are develop

A level education preferable.
Have good, clear written communication skills including professional management of email
Have a professional telephone manner and skills
Be available to attend meetings with clients and customers face to face and by teleconference.
Be prepared to travel to business premises offsite (for example, customer premises, client offices, book fairs etc) if requested (which may involve overnight stays away from home).
Display positive, cheerful and proactive behaviours at work and when representing the company.
Display good problem-solving skills
Be calm under pressure
Actively participate in, contribute to and record internal and external meetings as required
Ensure actions arising from meetings are promptly followed up
Display a flexible attitude to your workload and team colleagues

Become a part of an innovative team helping to revolutionize the way publishers make books available in an on-demand world and helping to revolutionize the way that publisher content reaches readers around the world!

Competitive salary
Generous holiday plus Bank Holidays
Life Assurance
Company Pension Scheme
Company Sick Pay Scheme
Continuous Professional Development and Training Opportunities
Free onsite parking
Service Awards
Discretionary Bonus Scheme