Client Revenue and Pricing Specialist

To manage operational aspects of pricing as part of the Quote-to-Cash In-Market Team, which will include advising and working with billing attorneys, clients, and other finance and Professional & Business Services (PBS) colleagues and teams to execute and implement processes and pricing to ensure correct pricing, rates, and terms are actioned to simplify the overall Q2C process while meeting profitability targets and adherence to Firm policy.,

• Take the lead with rate approvals, including working with the many Ebill platforms to secure prompt approval and resolution of pricing issues.


• Demonstrate an understanding of the many Ebill 3rd Party service providers. Working seamlessly with our Global Ebilling and Pricing teams to identify issues we can resolve with better processes, including escalation


• Ensure that all financial terms as agreed with the client are reviewed and recorded for use in intake and billing processes, including pricing arrangements, payment terms, and other client-specific requirements


• For In-Market supported clients: update timekeeper exception rates and volume discount settings monthly to ensure accurate billing


• Work closely with Q2C Business Partners to streamline intake, matter setup up, and billing (including e-billing) processes to reduce revenue leakage


• Manage the transition of local database and document libraries containing pricing agreements to the Firm's centralized Intake database (Terms) and ensure updated as required going forward


• Review new matters to ensure that the pricing arrangement is properly identified and applied


• Understand Q2C Business Partner processes and provide support when required


• Act as an In-Market steward of the end-to-end Q2C process by understanding all aspects of the relevant processes, policies, and tools


• Guide lawyers and other In-Market personnel to address process issues as they arise; prioritize ebill rejections, coordinate as needed with Center personnel or Q2C Service Owners and Center leadership to resolve process or capacity issues


• Work towards continuous improvement of Q2C processes including adapting to changes in local regulatory requirements.


• Support the leadership on firm-wide initiatives and special projects


Added Value Aspect - to follow:

• Provide financial-oriented support in the pitch/quote process including profit assessment, quote preparation, and obtaining of data for RFP responses within agreed SLAs and client deadlines


• Guide partners, business development teams, and other in-market personnel in developing pricing proposals in a manner consistent with the firm's defined pricing strategies


• Demonstrate a strong understanding of the available and acceptable Alternative Fee Solutions, to align with bill output requirements and products available within the Firm


Travel requirements: Limited/ad-hoc basis

About the team

Function

The Finance function provides the following services to the Firm:

• Supporting strategic decision-making from a financial and business perspective


• Managing cashflow, including accounts payable, credit checks, billing and collections


• Ensuring firm-wide purchasing excellent and efficiency


• Financial reporting, budgets, and forecasts


• Securing financing across the global firm


You will report to: Client Revenue Manager

Your direct reports, if any: N/A

Key relationships:

• Global Pricing, Global Ebilling, Global Pricing Implementation, Service Centres, Intapp Terms and Matter Maintenance


• In-market business teams


• In-market lawyers and management, Uses complex, coordinated influencing/negotiation strategies, adapted to people, organizations, and/or the situation, e.g. networks


• Leverages direct reports to facilitate increased collaboration across the organization


• Builds partnerships based on a common agreement that acknowledges individual differences but creates a new commonality beyond root belief large-scale


• Creates a positive impression at all times; develops relationships through collaboration and reciprocity


• Negotiates to achieve mutually satisfactory outcomes; shows good judgment on when to stand strong and when to compromise


• Invests in, nurtures, and builds a network of productive relationships


Humanity

• Respectful to others, regardless of their position, and earns the respect of others by being transparent


• Has care and concern for others and a genuine interest in others as people


• Treats delicate or confidential issues with grace and discretion.
  
  Significant relevant Finance experience. Experience in Finance Operations and/or Finance Shared Services in a professional services organization is preferred


• Strong analytical skills and the ability to develop and convey comprehensive financial information and analysis to management and partners


• Ability to comprehend business objectives and correspondingly develop and execute appropriate strategies


• Leadership capacity to resolve complex problems within a cross-functional environment


• Proven ability to influence, interact, and consult with senior leaders regarding finance processes, guidelines, and compliances


• Demonstrated expertise in operational efficiency and financial accounting. Strong in project management and systemic thinking


• Ability to network and collaborate with teams both regional and global, while acknowledging their cultural, social, and academic diversity


• Working proficiency in using MS Office and other Productivity Tools


Personal qualities

These personal qualities represent the shared characteristics of high performers across Baker McKenzie, regardless of job level and location.

Know how

• Demonstrates the ability to identify the real issue, and to anticipate requirements and potential consequences; distills a range of possibilities by thinking in a considered, prudent manner


• Has the capacity to take on new ideas and develop knowledge and think holistically about business and address media, analyst, employee, and client audiences


• Able to move through a variety of tasks requiring different approaches, knowledge, and expertise, with the agility of mind and capacity for analysis and synthesis


Dedication

• Driven by a strong personal sense of integrity and upholds exemplary quality standards


• Prepares thoroughly, takes responsibility, uses initiative and is self reliant to ensure work progresses to the fullest extent possible


• Hardworking and diligent with a keen understanding of client demands


• Demonstrates composure when dealing with difficult situations
  
  Baker McKenzie is a truly global law firm. Founded in 1949, we advise many of the world's most dynamic and successful business organisations through our 13,200 people in 74 offices in 45 countries. Yet big does not mean impersonal. We work hard to ensure that everyone knows their role and has the support they need to perform it to the highest standard. Our culture encourages this - how we work, think and behave in a collaborative and fulfilling way.


In London you will be part of a 1,000 person office, which is also our largest office globally. Originally opened in 1961, Baker McKenzie London is well established in the UK as a leading international law firm and is regularly involved in some of the country's most high-profile legal matters. We can offer you the work, pride and experience of being part of a leading law firm but in a local office environment that is hardworking, friendly and supportive.

The strength of the firm and our culture is evidenced by a number of recent awards, including:

• Thomson Reuters (formerly Acritas' Sharplegal) Global Elite Law Firm Brand Index, 2010- 2022 - ranked 1st


• The Times Top 100 Graduate Employers 2021-2022: currently ranked 52nd


• Thomson Reuters ranked the Firm No. 1 for cross-border deals for the last 12 years. More than 70% of our deals are cross-border.


• For the 14th consecutive year, the Firm was ranked first for deals with emerging market involvement, by both number of announced and completed deals.


• Law360 ranked the Firm as one of the 400 Largest US Law Firms in in its annual survey in 2020.


• Identified as one of the Hall of Fame for best law firms for women by Working Mother magazine, 2011-2021.


• Received a a Gold Award in Stonewall's Global Workplace Equality Index of Top Global Employers for LGBTQ+ Inclusion.


• Ranked as one of the Top 20 Employers in the 2023 Social Mobility Employer Index.


• Received Double Certification for earning top marks in the 2022 Corporate Equality Index and Equidad MX of the Human Rights Campaign Foundation.


• Winner of the Europe Mentorship Programme - International Firm award in the Euromoney Women in Business Law Europe Awards 2021


• Winner of the Gender Diversity International Firm, Talent Management International Firm, and Work-Life Balance International Firm awards in the Euromoney Women in Business Law Asia Awards 2021, As the first truly global law firm, diversity and inclusion are foundational to our culture and strategic vision. We are a Firm of individuals from across the globe with different backgrounds, ideas, and points of view who collegially work together to solve complex problems and design practical solutions for our clients. Our multiple perspectives come from many sources, including the diverse ethnicity, culture, gender, nationality, age, sex, sexual orientation, gender identity and expression, disability, parental status, education, social background and life experience of our people.


Our global strategy is focused on our people, our culture, our clients and the communities where we operate. In 2019 we enacted ambitious new targets related to gender, racial and ethnic diversity at the Firm. These targets are viewed as a floor, not a ceiling, to advancing underrepresented groups, and they are backed by a variety of strategic initiatives aimed at achieving our goals. Our strategic vision is supported in London by six active employee led networks which champion diversity, lead on a number of internal campaigns and deliver a range of activity to celebrate differences in identity, inclusion, and key dates throughout the year including: LGBT+ History Month, International Women's Day, International Trans Day of Visibility, Mental Health Awareness Week, Pride, Black History Month, Social Mobility Week, International Day of Disabled Persons and many more!

Baker McKenzie London has been accredited by Disability Confident, joining over 18,000 organisations that have signed up to help change behaviours and cultures in businesses, networks and communities and reap the benefits of inclusive recruitment practices.