Client Service Manager

Description: Talent Guardian is partnering with a top accountancy firm in Ferndown to find an experienced and dedicated Client Service Manager. In this client-facing role, you will be the primary point of contact for a portfolio of clients, ensuring the delivery of exceptional service and maintaining strong client relationships.,

• Efficiently manage a portfolio of clients, ensuring timely completion of all tasks in line with group timelines and procedures.
• Act as the main contact for clients, peers, and the wider team, coordinating all required services and maintaining high standards of client satisfaction.
• Monitor and manage budgets, chargeable hours, and recoverability for the client portfolio. Meet monthly billing targets and control work in progress and debtors, working closely with the credit controller.
• Conduct annual and regular reviews with clients to assess fees, service offerings, and tax planning needs, ensuring all client requirements are met.
• Utilise appropriate software and delegate tasks to improve efficiency, while organising and monitoring workflow to keep the team working at optimal levels.
• Motivate, mentor, and encourage team members, ensuring they reach their full potential and deliver the required client service.
• Uphold the firm's ethics, culture, and values, providing weekly reports to senior management based on key performance indicators and critical success factors.
• Attend networking activities to build and maintain strong client relationships, while actively seeking to understand and meet the broader needs of clients.
  
  ATT or CTA or QBE or part qualified