Client Services Case Handler

£24000

AttoLife Ltd, Norwich

Posted 3 weeks ago, 28 Aug | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 79b2c175a0054b8192b0975a114a3704

Serve as the first point of contact for clients, building and maintaining strong relationships.

Coordinate with the Sample Collection network and the Laboratory to ensure high service standards.

Prepare and manage client documents, including quotations, orders, letters, and reports.

Manage the entire workflow of drug, alcohol, and DNA cases from start to finish.

Provide general advice to clients on testing requirements, referring technical questions where required.

Ensure accurate and up-to-date data entry on the CRM system including recording all client communications.

Implement the company Quality Management System requirements and help maintain ISO accreditation standards.

Respect the confidentiality of information obtained during sample analysis, disclosing it only when required by law or court order.

Develop excellent customer relations and follow up on quotes and results where appropriate to gain feedback, helping to improve Client Services., AttoGroup embraces diversity, inclusion and letting your unique qualities shine. We know this supports our drive, innovation and creativity, aligning with our commitment to excellence for both customers and employees. We encourage all candidates to discuss any needed accommodations during the recruitment process, ensuring everyone has the opportunity to showcase their best selves.

We are seeking a client focused individual to be part of an on site team that support the operational activities with internal and external customer communication. This role supports and delivers essential client service, executing the workflow for cases for AttoLife clients. This role includes case creation, management and quotations, along with supporting the execution of the associated services including sample collection, customer support, checking of results and review of reports., Proven experience of customer services and customer communications

Excellent communication and interpersonal skills, with the ability to maintain a clam and professional demeanour under pressure

Strong problem-solving abilities, organisational skills and attention to detail to manage multiple cases and follow-up activities simultaneously

Ability to work independently, while also contributing effectively to a collaborative team environment

AttoGroup is a conglomerate of growing specialised laboratories, including our brands AttoSure, AttoLife, and AttoDiagnostics. We are committed to advancing scientific research and offering cutting-edge services that meet the needs of our diverse clientele. https://www.theattogroup.com/