Client Services Coordinator

We have an exciting opportunity for a Customer Service Coordinator to join us at Toll. This role is responsible for providing administrative support to monitor job management compliance, improve data integrity, and identify process improvements to ultimately drive client satisfaction, retention, growth and development The Opportunity:

• Support client relationship management, reporting and systems visibility through proactive monitoring of job compliance.
• Monitor and address data integrity issues, using IT tools to identify and address any missing or incorrectly entered data.
• Identify and implement process improvements to enhance efficiency and overall customer satisfaction.
• Monitor and report any issues to continuously improve operational performance metrics, At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com You must be entitled to work in United Kingdom and be prepared to undertake pre-employment checks including a criminal history check and medical.


• Previous experience of administrative and freight forwarding processes, including import/export procedures, customs regulations, and transportation management
• Proficiency in using CargoWise One, Power BI and similar systems, would be advantageous
• Strong attention to detail and problem-solving skills with the ability to handle non-routine assignments independently
• Extremely customer focused and pro-active in all levels of communication
• A strong team member who is outgoing and willing to learn, develop and grow
• Self-motivated, with an ability to self-manage
  
  At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post -, At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.