Client Services Representative

OA are seeking a sales-focused individual with lettings experience to act as the first point of contact for incoming eviction enquiries via email/calls and converting to instructions, following up on leads, and chasing for payments. They will also work closely with the Practice Manager assisting with reporting, department, and monitoring instructions.,

• Acting as the first point of contact for the Landlord Action Team, converting all prospective clients from enquiry (online instruction form, web, and telephone) to instruction, assisted by the Assistant Client Co-Ordinator and paralegals where necessary
• Responding to all prospective client leads by operating a customer call back process
• Open new client enquiries as prospective clients in the company case management software
• Contacting clients if paperwork is missing and taking payments where necessary
• Managing incoming/outgoing post, web and email in-box messages relating to potential client enquiries
• Liaising with clients at stages step 1, 2 and debt recovery
  
  Excellent verbal, analytical and numerical skills
• Excellent customer service skills with an excellent telephone manner and the ability to communicate clearly and precisely
• Excellent attention to detail ensuring that high standards of quality are consistently maintained
• Ability to work within a team environment and to co-operate with team members thereby building effective working relationships
• Sound knowledge of Microsoft Office packages including Excel, Word and PowerPoint and the ability to learn new systems and processes as required
• Drive and self-determination with the ability to find and implement solutions to problems
• Ability to plan and organise making effective use of time and resources
• Experience in the property sector especially the private rented sector, will be useful but not essential
  
  Osborne Appointments is an award-winning recruitment agency specialising in the supply of temporary, contract and permanent placements. In order to keep up to date with all our recruitment activity, please like us on Facebook, follow us on Instagram and sign up for free email job alerts on our website.
  
  Hours: Full-time, 9am - 5:30pm, Monday to Friday. Hyrbid working available following a successful trainig period.
Salary: Up to £38,000 - depending on experience Client Services Representative- Benefits:
• 23 days holiday UK bank holidays
• Life assurance
• Private health care for you and dependents
• Employee assistance programme, including GP line, cashback for treatments, advice line
• Season ticket loan
• Rental deposit loan
• Annual leave purchase scheme