Client Success Account Manager - North

The Client Success Account Manager's primary purpose is to maintain and grow a portfolio of around 25 clients (in varying industries) across the North of England, through enabling long term renewals and collaborating with the Client Development Director to develop and add new service lines. You will develop and increase overall client NPS across your specific base of regional accounts and report on and plan to mitigate, any potential client churn. You will ensure your clients experience the "ease of doing business" with Pulsant and that client contracts are 100% reflective of the services procured, delivered, supported and billed. A wider network of Sales Operations, Client Service Management, Product and Delivery team members will be available to support you and help you to be successful.,

• Be custodians of the Account Development Plan process within nominated regional accounts.


• Develop and utilise Account Based Marketing to drive awareness and opportunity identification within the regional account base.


• Ensure swift and seamless ordering and delivery of incremental services sold through WIP review, driving accountability within Pulsant's Delivery functions.


• Collaborate and be accountable for creating and developing virtual cross organisational teams to operationally support a client's service.


• Provide weekly AOV and Contract Bank churn forecasts, with defined close plans/mitigation activities stepping through the timelines associated to each sales stage.


• Execute regional strategies that leverage PlatformEdge capability creating upsell and cross sell opportunities within existing clients, to include parent companies and subsidiaries.
  
  B2B full life cycle solutions sales experience (covering account management, retention and growth)


• Experience managing multiple accounts of varying sizes and industries


• Experience of managing complex renewals


• Willingness to roll their sleeves up and work with a variety of different stakeholders to see deals through to completion


• Track record of consistently achieving, or exceeding targets


• Experience within a transferable industry such as Tech Services, Colocation or Telecommunications is desirable but not essential
  
  Pulsant is the UK's leading edge infrastructure provider. Regional businesses and service providers use Pulsant's edge infrastructure platform (known as PlatformEdge) to build, connect and deploy the applications they need to innovate and grow. The platform is underpinned by Pulsant's network of 12 strategically located edge data centres, interconnected through a low latency network fabric delivering access to cloud, connectivity, and compute services across the UK. Over 330 people - across our data centres and 3 core corporate office locations in Edinburgh, Gateshead and Maidenhead - help over 1500 clients to achieve their digital ambitions., At Pulsant, you can expect variety and a challenging, fun working environment - where culture and well-being are as important as career development and training. The company offers fantastic career progression opportunities and there is a friendly environment with a team that feels like a family. As such almost half of employees have been with Pulsant for 5+ years.


We offer a hybrid working model where you can work two days a week from home. And whilst in the office collaborating with your colleagues, you'll benefit from a fresh, open space to work and collaborate in, modern kitchen facilities and break-out areas to relax during breaks.

In addition to the great training and the opportunity to develop your personal, technical and leadership skills - our company perks include:

• Pension


• Private Healthcare and Health cash


• Cycle to work scheme


• Free breakfast & snacks


• Access to unlimited learning content through Udemy


• Team socials


• Wellbeing day off


• Your birthday off


• Pulsant rewards / cashback scheme


• Enhanced maternity and paternity leave


To hear more about working at Pulsant check out