Client Support Officer | Wellbeing

You will co-ordinate the clinical diary and scheduling of appointments. This will require communication between service users and their external stakeholders, clinicians, and the internal team of clinical administrators. Monitoring of clinician diaries and scheduling appointments. Monitor patient lists ensuring all appointments are offered/completed within the time frame specified. Responding to new enquiries received by the service to provide relevant service information. Following-up of enquiries and close tracking and monitoring of the enquiry conversion rate. Working toward enquiry conversion service targets.

• Update NHS System One as required and also help to set up System One accounts for new users.
· Deal with complaints and patient sensitivities. · Proofread, finalise, and email assessment reports that have been concluded on the system. · Receiving/sending emails from NMP's to clients/GP. Monitor our long waiters list and resolve relevant issues. · Collection and distribution of post/new referrals to the team. · Maintain a monthly log of all new referrals to team. · Cover colleagues work when they are on leave or due to illness or if they are over capacity. · Discharging all patients from our team once their assessments are complete. · Refer patients to post diagnostic support partners where appropriate.
• Data input and uploading case documentation to inhouse database.
• Liaising with External contacts (schools).
• Ensuring internal/external clinic rooms are booked as required.
• Training and supervising new starters within the team.
The ND department at Mind Professionals is a small team making a big difference in the neurodevelopmental sector. It aims to support and empower patients through their diagnostic journey Monitoring of clinician diaries and scheduling appointments. · Monitor patient lists ensuring all appointments are offered/completed within the time frame specified. · Responding to new enquiries received by the service to provide relevant service information. · Following-up of enquiries and close tracking and monitoring of the enquiry conversion rate · Working toward enquiry conversion service targets.
• Update NHS System One as required and also help to set up System One accounts for new users.
· Deal with complaints and patient sensitivities. · Proofread, finalise, and email assessment reports that have been concluded on the system. · Receiving/sending emails from NMP's to clients/GP · Monitor our long waiters list and resolve relevant issues. · Collection and distribution of post/new referrals to the team. · Maintain a monthly log of all new referrals to team. · Cover colleagues work when they are on leave or due to illness or if they are over capacity. · Discharging all patients from our team once their assessments are complete. · Refer patients to post diagnostic support partners where appropriate. · Provide clinicians with documents required for assessments.
• Data input and uploading case documentation to inhouse database.
• Liaising with External contacts (schools).
• Ensuring internal/external clinic rooms are booked as required.
· Training and supervising new starters within the team.

Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.