Client Support Representative
Ingram Content Group, Rooksley, Milton Keynes
Client Support Representative
Salary Not Specified
Ingram Content Group, Rooksley, Milton Keynes
- Full time
- Permanent
- Onsite working
Posted 3 days ago, 2 Oct | Get your application in today.
Closing date: Closing date not specified
job Ref: 7773217dfaac4823b813fa2c248c92f4
Full Job Description
- You will be responsible for managing process requests, through phone and email using a ticketing system for internal and external clients.
- You will serve as a primary customer service contact for serval IPS publisher clients and secondary support to publishers where necessary.
- You will be responsible for inventory management, order entry and support, work orders, stock reserves, lock list, and reporting.
Pass in English and Maths GCSE or Pass in Functional Skills English and Maths - 1 year of customer/client services experience Preferred Skills:
- Competent with Microsoft Suite: Excel, Access, Word, and Outlook
- Experience with administrative and clerical procedures
- Clarity and conciseness in phone communication
Ingram Content Group (ICG) is hiring for a Client Support Representative to contribute to our Ingram IPS team in based in Milton Keynes, on a Hybrid working pattern. In this role you will work in a team of three, to provide customer service and assistance with orders and inquiries. At Ingram, our publisher-facing business offers more than just traditional wholesale services. It offers fully integrated and relevant solutions for client publishers. Comprised of book printing, digital book, distribution, publishing sales, and marketing services, this part of Ingram's business helps publishers discover more ways to sell content in markets across the globe. The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways. If you share that passion, enjoy working in a fast-paced environment, and want to contribute to a strategic part of the business that is evolving and expanding, we can't wait to meet you! - Life Assurance
- Company Pension Scheme
- Company Sick Pay Scheme
- Continuous Professional Development and Training Opportunities
- Safety Shoes Voucher & PPE Uniform Provided
- Free onsite parking
- Free Hot drinks
- Service Awards