Client Support Specialist

Location: Newbury (Hybrid), UK Salary: Excellent basic salary plus bonus and Vodafone benefits Hours: Full time 37.5 hours per week - Mon to Fri    

• Hybrid 
  At Vodafone UK we believe that through collaboration and connection we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are.     Who We Are   We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.    At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company.  We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.   Be part of Vodafone Business UK, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations - from small, local businesses to multi-national corporations - unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).      What you'll do   Support Client Sales Managers by actioning administrative activities related to opportunity development through to contract implementation and revenue recognition.    Ownership of processes such as CPQ/quoting tool input, credit checks, savings analysis, formatting of proposal documents, order raising, raising POs and GRN-ing and then working with billing/finance to ensure that invoices are timely and forecasted correctly.   Where applicable, ownership of the Pre-Sales statement of works process from initial customer request to signature to deliver project work for VF. Collaborating with the customer and internal solution/project teams etc as required to achieve customer SLA's.   Be the point of contact for one, or more customers ensuring knowledge of the customer, our contracts, processes, and vertical industry. Create and own the sales support process/customer documentation for your given customers, ensuring no disruption during absence.   In life engagement with customers - positioned as a key part of the Account team on aligned customers and as the go to person for assisting with BAU issues, credit management and where support is needed to align various parts of our business.    Responsible for assisting Sales lead with the Account Development plan - including and not limited to landscaping of customer's sales addressable market, helping with lead generation through social media platforms, understanding of customer's vertical and trends.    Who you are    
•     Good understanding of sales processes including management of tools such as Ignite, Swift, CPQ
•     Experience of working with Business customers and preferably in a sales / targeted environment. 
•     Excellent communication and relationship skills with large enterprise customers and internal teams (both oral and written)
•     Excellent day to day management of your own workload
  Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.     What we offer   We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies and an innovative Reconnect programme for people who have taken a career break.       Together we can    Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.  


• Good understanding of sales processes including management of tools such as Ignite, Swift, CPQ
• Experience of working with Business customers and preferably in a sales / targeted environment.
• Excellent communication and relationship skills with large enterprise customers and internal teams (both oral and written)
• Excellent day to day management of your own workload
  
  At Vodafone UK we believe that through collaboration and connection we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are., We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company. We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve. Be part of Vodafone Business UK, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations - from small, local businesses to multi-national corporations - unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies and an innovative Reconnect programme for people who have taken a career break.