Client Technical Services Analyst

We are currently seeking an experienced individual to join this team in the role of Client Technical Support Analyst. The base location for this role is Worthing with a Hybrid working model. The Jobholder is expected to support Receivables Finance (RF) on HSBCnet for RF UK clients and RF European Balance Sheet (EBS) clients. The Jobholder is expected to resolve all internal and external technical queries in a prompt and efficient manner. Problems must be answered or progressed/monitored to a satisfactory conclusion. They must provide excellent technical support that improves client opinion of service and value. In this role, you will:

• Install, maintain and troubleshoot software for clients of HSBC Invoice Finance (UK) Ltd
• Communicate with clients by telephone, email, and remote connection technologies to discuss issues with the software, diagnose the root cause of problems and resolve them
• Provide 1st and 2nd line technical support for Receivables Finance on the HSBCnet online portal for all users of HSBC Invoice Finance (UK) Ltd
• Resolve all internal and external technical queries in a prompt and efficient manner
  
  Experience in installation and maintenance of software applications in MS Windows platforms including thin clients and cloud clients
• Proven experience on Microsoft Active Directory user management and Microsoft Azure
• Excellent listening, analytical and problem solving skills, excellent communication and listening skills.
• Excellent organisational and prioritisation skills and the ability to manage complex workloads.
• Ability to work unsupervised in a team environment as well as on own initiative and self-motivated.
• An absolute commitment to service quality and strong customer service ethic.
  
  If you're looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.
Global Trade Solutions comprises over 4,500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs. Trade is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia., Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.