Clinic Administrator (Mood Disorders)

We are seeking an experienced, skilled, and dedicated Clinical Administrator to join the soon to be established multi-disciplinary Mersey Care Mood Clinic.
Innovative ways of treating Mood Disorders is a feature of the Mental Health Research for Innovation Centre a ground-breaking research facility, delivered as a partnership between Mersey Care and University of Liverpool. Our aim is simple, to improve mental healthcare for all patients and service users, through new uses of existing drugs and researching digital therapies such as apps and artificial intelligence for delivering virtual talking therapies and new ways to support mental wellbeing.
As a core component of a dynamic multi-disciplinary team, you will have primary administrative responsibility to Mersey Care Mood Clinic (MCMC), senior MDT or
service lead. The post holder will also provide a confidential, flexible, comprehensive business administration service within a team or service structure.
Knowledge of general/medical or legal terminology is advantageous; working knowledge of the Mental Health Act and experience of using Electronic Patient Records system, is essential to carry this role out effectively.
Shortlisting date: 9th September 2024
Interview date: w/c 16th September 2024, + Exercising judgement and knowledge in prioritising daily duties and tasks; understanding the needs and priorities of the senior MDT and balancing against service level agreements/core standards and the resource available.
+ Scheduling and prioritising all incoming work on a daily/weekly basis, including responding quickly and appropriately to urgent/important issues/queries referring to the consultant/head of service or team leader where appropriate.
+ Dealing with routine and non-routine correspondence in respect of the senior MDT/service leads daily i.e., exercise judgement and respond to letters and general correspondence, which will include delegating correspondence/ task to other team
Members.
+ Acting as the first point of contact for all general internal and external telephone enquiries to the senior MDT/service leads resolving queries as appropriate or forwarding/delegating to relevant members of the team and ensuring enquiries are followed up.
+ Contributing to continuous improvement ensuring all tasks and processes are adding value to client's care.
+ Be a change champion; support other team members and consultants/service leads in the adoption or development of new systems, procedure, processes or technology., We celebrate diversity and promote equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.
We take positive action to support disadvantaged groups and also particularly encourage applications from ethnic minorities, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. We encourage all applicants to share their equality information with us.
As a Disability Confident Employer, we offer a guaranteed interview scheme for applicants who consider themselves to be disabled who meet the minimum (essential) criteria for the role in the person specification. If you would like your application to be considered under the Trust's guaranteed interview scheme you can indicate this in the personal information section of your online application form.
Please ensure you check the email account from which you apply for all correspondence. All information regarding your application will come from apps.trac.jobs not NHS Jobs. Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.
Should you require a reasonable adjustment to our recruitment process please email [email protected] to ensure that measures can be put in place to support you.
We reserve the right to close any vacancy earlier than advertised in exceptional circumstances once we have received a high volume of applications.
The Trust expects all post holders who require an enhanced DBS for their role subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £13 per year and maintain registration. Trans applicants who require a DBS check and do not want to reveal details of their previous identity can contact the DBS Sensitive Applications Team or email [email protected]) with their application number once they have completed their DBS application form. The team can prevent any previous identity showing on the DBS Certificate, unless the applicant has a conviction under their previous details in which case this will need to be disclosed.
Flexible working requests will be considered for all roles.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.