Clinic Administrator (Mood Disorders) | Mersey Care NHS Foundation Trust

We areseekingan experienced,skilled,anddedicatedClinical Administratortojointhesoon to beestablishedmulti-disciplinary Mersey Care Mood Clinic.

Innovative ways of treating Mood Disordersisa feature of theMental Health Research for Innovation Centrea ground-breaking research facility, delivered as a partnership between Mersey Care and University of Liverpool.Our aim is simple, to improve mental healthcare for all patients and service users, throughnew uses of existing drugsandresearching digital therapies such as apps and artificial intelligence for delivering virtual talking therapies and new ways to support mental wellbeing.

As a corecomponentof adynamicmulti-disciplinaryteam, youwill have primary administrative responsibility to Mersey Care Mood Clinic (MCMC), senior MDT or

service lead. The post holder will also provide a confidential, flexible, comprehensive business administration service within a team or service structure.

Knowledge of general/medical or legal terminology isadvantageous; working knowledge of the Mental Health Act and experience of using Electronic Patient Records system, isessential to carry this role out effectively.

Shortlisting date: 9th September 2024

Interview date: w/c 16th September 2024

Keyresponsibilities:

• Exercisingjudgement and knowledge in prioritising daily duties and tasks;understanding the needs and priorities of the senior MDTand balancing against service level agreements/core standards and the resource available.



• Schedulingand prioritisingall incoming work on a daily/weekly basis, including respondingquickly and appropriately to urgent/important issues/queries referring to the consultant/head of service or team leader whereappropriate.



• Dealingwith routine and non-routine correspondence in respect of the senior MDT/service leadsdailyi.e., exercise judgement and respond to letters and general correspondence, which will include delegating correspondence/ task tootherteam


Members.


• Acting asthe first point of contact for all general internal and external telephone enquiries to the senior MDT/service leads resolving queries asappropriateor forwarding/delegating to relevant members of the teamand ensuringenquiries are followed up.



• Contributingto continuousimprovement ensuring all tasks and processes are adding value toclient's care.



• Be a change champion;support other team members and consultants/service leads in the adoption or development of new systems, procedure,processesor technology.
  
  Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.


We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.