Clinic Co-ordinator - Cardiology

To provide a clinic co-ordinator role for the Bristol Heart Institute. Booking appointments, clinic changes, answering telephone enquiries and able to work well in a team as well as on their own.,

• To support the triaging of referrals by liaising with key clinical staff


• Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders


• To act as a point of contact for queries from clinical and non-clinical staff


• Liaise with clinical and non-clinical teams across the Trust via telephone and email


• Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate


• Communicate changes to clinics and appointments to patients as instructed, often at short notice


Patient Care:

• To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner, people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain aworkforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patientsand those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
  
  Applicant must be able to prioritise own workload and thrive in a very busy office environment. Possess excellent customer service skills and be able to communicate efficiently across all levels.
  
  University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce ofover 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England.UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forwardthinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive localand global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of thecountryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare ofchildren, young