Clinic Coordinator

We are looking for an individual to support us in the management of our large skin cancer patient caseload., Communication:

• Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders


• To act as a point of contact for queries from clinical and non-clinical staff


• Liaise with clinical and non-clinical teams across the Trust via telephone and email


• Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate


• Communicate changes to clinics and appointments to patients as instructed, often at short notice


Patient Care:

• To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner


• Track patients using the Trust systems and alert the skin cancer CNS team appropriately


Organising and Planning:

• Ensure clinic lists are effectively utilised in discussion with the appropriate clinician and manager, and rebook any cancelled appointment slots


• Attend appropriate meetings as required by the role's line manager
  
  In particular we are looking for someone with good organisation skills, someone who pays close attention to detail & has the ability to work to deadlines.


You will be expected to communicate with patients, organise appointments, track patients and liaise with the wider multi-disciplinary team. We would like core hours covered 9am-5pm and daily visibility in the office. Flexible working can be applied for.

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England.

UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact.

Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.