Clinic Coordinator- Bank

Working in our UK support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers each day.

To facilitate the delivery of high-quality clinical and customer service through the efficient coordination of the activities within the outpatient primary care departments at the Cromwell Hospital. These may include Urgent Care Centre, Orthopaedics, Respiratory and GP clinics.

You'll help us make health happen by:

• To welcome all patients, visitors and consultants to the department in a professional, friendly, courteous and helpful manner, to assist in their patient care and provide the highest standard of customer care.


• To have an efficient telephone manner in order to take and give accurate information.


• To liaise regularly with hospital departments to ensure a smooth patient pathway and experience.


• Co-ordinate patient registration, preparation of outpatient accounts, receipting payment for hospital services and ensure patient payments are in order prior to completion of the episode of care - managing letters of guarantee, liaising with insurance companies and embassies as required.


• Where required, book follow up appointments, diagnostic tests and support the patients onward journey through effective collaboration with hospital teams.


• To ensure costs are entered correctly and patients charged accordingly using the relevant hospital systems.


• To co-ordinate department activities, including patient and referrer liaison tasks.
  
  Experience in administration/coordination


• Experience within a private healthcare setting


• Experience in a fast paced environment


• Excellent communication skills


• IT Literate


• Assertive, articulate and polite


• Excellent organisational skills


• Able to work on own initiative


• Good timekeeping but prepared to be flexible


• Team player
  
  Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.


Joining Bupa in this role you will receive the following benefits and more:

• Annual leave accrual paid every time you work


• Subsidised staff canteen and coffee shop led by expert caterers.


• Access to preferential rates on Bupa products, such as health assessments, menopause plan and some dental practices


• Inclusion in the NEST government pension scheme


Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:
Part time

Job Area:
Administration