Clinic Coordinator | University Hospitals of Leicester NHS Trust

The East Midlands Planned Care Centre (EMPCC) is a vibrant new Elective Care Hub opening December 2024. EMPCC will provide a Multi -professional approach providing the right care in right place bya skilled and expert team. The University Hospitals of Leicester are leading the way in healthcare and transforming the way we work to reduce waiting times, improve patientcareand staff experience.

The EMPCC will focus on the provision of high volume, low complexity care across a range of specialities,promising increased access to healthcare services improving overall experience, increased staff well-being, trainingand development opportunities, as a well as a chance to work with the latest equipment and techniques.

We are excited to start recruiting toa range of supportingroles, includingacentraladministrationteam, and we would encourage anyone looking for a new challenge, wanting to work in a dynamic team, in brand new,state of the artfacilities to embrace this exciting opportunity.

Werequirea dedicated and enthusiastic workforce committed to leading the way in innovative healthcare. We are assembling a highly motivated team of thevery bestprofessionals. If youhave gotthe rightexpertise,passionand personality with ambition to work differently to transform elective care we welcome your application

The post holder in conjunction with their team will be responsible for the administration and co-ordination of a patients pathway, from receipt of referral through to outpatient clinics.

There is 1 full time position available and 1 part time position. Please state within the the supporting information which is preferred.

Full time working hours - Mon, Wed, Thurs, Fri, Sat - 10am-6pm

Part time working hours - Mon 7am-6pm, Wed 1pm-6pm, Sat 7am-6pm

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals:

• high-quality care for all,


• being a great place to work,


• partnerships for impact, and


• research and education excellence


And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

• we are compassionate,


• we are proud,


• we are inclusive, and


• we are one team


This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:

http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/

• The post holder will be responsible for by making sure all relevant paperwork, medical notes and letters are available for patient appointments.


• Prepare patient lists from the relevant information system in advance of the clinic, in line with departmental procedures and timescales, ensuring that all additional documentation, such as additional notes, and letters, is requested with sufficient notice to ensure that all relevant information is included in the hospital notes at the patient appointment.


• Adhere to the appropriate guidelines for the overbooking of clinics.


• Search for and request all missing notes in line with CMG guidelines, including information from other hospitals.


• Liaise with Patient Pathway Coordinators, Medical Secretaries and clinical staff in connection with changes to appointments or the taking down or reducing of clinics.


• Deal with queries and enquiries regarding appointments.


• Provide a reception service to the patients attending appointments, utilising the relevant information system to document their arrival, appointment timescales.


• Check the patient demographic information at the appointment, ensuring that hospital notes and clinical systems are updated accordingly, to ensure an accurate patient record.


• Monitor appointment waiting times, ensuring that patients are informed of any delays.


• To be responsible for the timeliness, accuracy and integrity of the data recorded on paper and electronic systems.


• To be responsible for scanning and uploading documents produced during appointments to electronic systems.


• Update the relevant IT system with any suspensions, cancellations and DNAs ensuring any required actions are completed in line with CMG and Trust-wide policies.


• Ensure that all case notes and patient records are maintained in good condition, thus preventing the loss, or misplacing, of patient information.


• Validate patient information on an ongoing basis to ensure an accurate patient record is maintained.