Clinic Receptionist and Administration Officer

To provide a comprehensive Outpatient and Main Reception service to the Ilkeston site. This will be to support University Hospitals of Derby and Burton and Derbyshire Community Health Services.
To provide a 7-day rostered service to the Community Diagnostic Centre which will include MRI, CT, Ultrasound and Point Of Care Testing.
To provide administrative support to the Health Records Department.
This involves working closely and communicating effectively with a Multidisciplinary teams using initiative, tact, and diplomacy.
We have an exciting opportunity for a 1 x 12 hour post to work Saturday and Sunday to deliver reception duties for our new Community Diagnostic Centre and Outpatient services. This will be a 7am to 7pm service., Work on own initiative to ensure the work allocated to the post holder is organised to ensure all deadlines are met, and standards are maintained.
To record data, using Lorenzo, SystmOne and the room booking software.
To prepare the contents of case notes in accordance with the case note maintenance policy and prepare items for scanning onto the Patient Administration System (PAS) ensuring information is coded in order to ensure that data can be identified and retrieved as and when required.
Provide a courteous and efficient reception service to all Patients attending the hospital, observing confidentiality, overcoming barriers of language and disability etc.
Make follow up appointments for outpatients using the PAS system, generating letters, and completing Outpatients Outcomes and Clinical Coding outcomes on the database as required for the Trust Data collection purposes.
Ensure the 18-week RTT (referral to treatment) end date is captured on PAS system so that the Trust meets the Government targets.
To provide a friendly, helpful, and professional reception service, duties to include cash handling and banking, receipt and distribution of incoming mail, franking and posting.
Closing date of applications: 2 January 2025
Interview date: 16 January 2025
If you are applying for an Internal Secondment, please ensure you have spoken to your line manager and have their support prior to your application. Please speak to the Recruitment Team if you have any questions.

Band 2
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
With over 13,000 members of staff you can expect huge variety and new opportunities every day! Our staff go above and beyond and take pride in caring for our patients.
University Hospitals of Derby and Burton NHS Foundation Trust is fully committed to promoting inclusion, equality, diversity and human rights in employment and delivery of its services. The Trust is committed to providing an environment where all employees, patients, carers and visitors experience equality of opportunity by means of understanding and appreciating the value of diversity.
As a Trust we promote an inclusive environment and welcome applications from a diverse pool of talent and backgrounds. All individuals are valued and given every opportunity to succeed based on merit.
The Trust actively encourages applications from members of our Black, Asian and Minority Ethnic communities. These groups are under-represented in our organisation, and it's important to us that our workforce reflects the diversity of our communities as much as possible.
Armed Forces and Disability Confident guaranteed interview scheme
To further support the pledges in the Armed Forces Covenant and to make a positive contribution to support ex-armed forces personnel (veterans) make the transition to civilian life, the Trust has introduced a Guaranteed Interview Scheme for veterans who meets the essential criteria set out in the person specification, to help them overcome barriers to find civilian employment. The scheme will operate for all external recruitment.
The Trust is a Disability Confident Employer and committed to both employing and retaining people with disabilities. This commitment is to guarantee an interview for any candidate that has disclosed a disability under the Equality Act 2010 and who meets the essential criteria set out in the person specification. Reasonable adjustments under the Equality Act 2010 will be considered upon request.
If you require support/adjustments with your application please contact the recruitment team on
Join us and help make a real difference to our Trust.
Here's more about the role and what we're looking for, Working for our organisation
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
In return we will offer:
+ Development opportunities, both professional and leadership development
+ On-going support from recruitment to when you join our team and beyond.
+ Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
Key Facts:
+ We see on average 4810 OP appointments a day.
+ We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
+ An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
+ Our hospitals admit an average of 195 emergency patients daily.
+ Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
+ We are one of only 7 Trusts nationally with more than 50 operating theatres.
+ We carry out more than 140 elective procedures each working day.
+ UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff., At UHDB , we offer different ways to work flexibly to each and every one of our colleagues, many of whom already work flexibly at all sites of the Trust.
For our roles we are open to discussing the possibility of part-time/ reduced hours/ compressed hours/ flexible start and finish times/ fixed/flexible shifts/annualised hours/ term time hours/ hybrid working - working partly in the trust/partly at home.
Why don't you talk to us at interview about the flexibility you would like to explore and what it means to you, and we will discuss what's possible for the job and team, and the opportunities we might be able to create together.
We can't promise to give you exactly what you want, but we do promise to work with you to look at all the available options.
Most of our posts are subject to a DBS check, however having a criminal record will not necessarily bar you from obtaining a position. Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.
All correspondence relating to your application will be sent to you via our trac.system account. Please ensure that you regularly check your emails; this includes junk/spam, as your security settings may not recognise the sender.
Anyone from outside of the UK (excluding from the Republic of Ireland) will need permission from UK Visas and Immigration (UKVI) to work in the UK and may also need entry clearance before travelling here.
UKVI is responsible for managing migration. To obtain a visa or entry clearance, you will need to meet certain requirements and demonstrate you have the right the work in the UK via:
+ the points-based immigration system
+ the EU settlement scheme
+ eVisa
During the course of its employment activities, University Hospitals of Derby and Burton NHS Foundation Trust collects, stores and processes personal information about prospective, current and former staff.
Our Privacy Notice includes applicants, employees (and former employees), workers (including agency, casual, honorary and contracted staff), volunteers, trainees and those carrying out work experience - please refer to our Privacy Notice available on our Trust website: https://www.uhdb.nhs.uk/information-governance

Flexibility will paramount to this role and for the right candidates we can offer full day shifts or split shifts.
You will be joining an already established team who have patient care and outcomes at the heart of everything they do.
We offer an excellent working package and free on site parking.