Clinic Support Worker

The Central London Outpatient Department is looking for a motivated, enthusiastic and flexible member of staff to join our team as a band 3 Clinic Support Worker.
Are you a Health Care Assistant looking to learn more skills and try out some admin work?
Are you in admin and looking to try out in the clinical environment?
Do you want to experience the buzz of city life and all the benefits such as easy access to shopping, culture and arts.
We are looking for a staff member to join us working in a variety of settings as part of a cohesive team.
This post involves working daily in and rotating through clinics, treatment areas, reception, medical records and note preparation, with direct patient contact at reception & in the clinical area - guaranteeing every day to be different and interesting.
Candidates must be flexible, adaptable and able to work both in a team and independently.
Candidates are required to be computer literate as they will be using multiple I.T. services and other trust services as required.
As a centre of excellence, we offer a person-centred approach to patient experience.
We are well served by public transport with 3 tube stations and bus stops within a few minutes' walk.
Interviews will be held in early November., You will work in 5 different areas:
+ 2 reception desks, greeting patients on arrival, checking in and out and directing to other departments as well as communicating with other areas e.g. transport and interpreting services
+ Running clinics - supporting patients in clinic consultations as well as ensuring clinics run smoothly and solving problems as they arise
+ Medical records - preparing clinic lists in advance and preparing records to ensure all test results etc are available for appointments
+ Treatment rooms - you will support the registered nurses by carrying out pre-operative screening and taking bloods after successfully completing training
In addition you will be visible circulating in the department supporting patients and clinicians with their needs.

Working for our organisation
Our dynamic team is composed of Clinic support workers and Registered nurses.
This integrated team are committed to providing excellent outpatient care alongside our leading Orthopaedic Surgeons and all other healthcare disciplines.
We also work very closely with the imaging/therapy/orthotics and support services on site and currently support paediatric nursing students.
We work flexibly in an environment where clinics can change quickly and as the first point of contact for patients, we portray the welcoming face of the organisation.
Every day is different!
We have a comprehensive induction programme and carry out on site training, support e-learning and attend training at the main site.
Individual/team/dept/trust goals are also incorporated in our annual appraisals, The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a "selfie" using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk
RNOH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of RNOH will have their original documents verified using this technology.

+ NVQ 3 in care or similar qualification
+ T. skills including PAS
+ Minimum of 1 year experience working in a healthcare environment with direct patient contact
+ Customer care experience
+ Able to work on own. with own initiative and in a team
+ General admin skills
+ Be able to adapt quickly and work under pressure
+ Understand data protection and confidentiality
Desirable criteria
+ Outpatient experience
+ Clinical skills e.g. ECG / phlebotomy

Please note in order to progress your application, your data will be processed by our 3^rd party recruitment providers - North London Partners Shared Service, who conduct recruitment activities on behalf of Royal National Orthopaedic Hospital NHS Trust.
The Royal National Orthopaedic Hospital NHS Trust is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the Trust. The RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world's most complex and innovative care to our patients
+ Rated Good by the CQC
+ Two sites, one in central London and one in Stanmore - which has recently opened The Stanmore Building, a new, state-of-the-art inpatient facility
+ Our Research and Innovation Centre works closely with our main academic partner, University College London
+ Recognised as a centre of excellence, leading on national initiatives, such as the Getting It Right First Time (GIRFT) Programme
+ Further major redevelopment underway across the Stanmore site - improving and modernising our facilities to maintain our position as the UK's leading centre for orthopaedic medicine
+ In the NHS staff survey, over 90% of our staff were satisfied with the quality of care they are able to give to patients - the best result of any NHS Trust in the country
+ Our staff also indicated that they had the best experience of appraisals as compared to all other NHS Trusts.
This is a great time to join us and play a critical role in the next stage of RNOH's journey to achieving an outstanding CQC rating.
Our aim is to remain a world-leading orthopaedic hospital with the best patient care and staff experience in the NHS. To do this, we have four core values that underpin everything that we do. We use our values to help ensure that we are always focused on the things that our staff and patients believe are most important:
+ Patients first, always
+ Excellence, in all we do
+ Trust, honesty and respect, for each other
+ Equality, for all
Our annual staff survey results have been improving year on year, with our staff telling us that their experience of working at the Trust is getting better and better. They also indicate that our staff feel very loyal to the RNOH and committed to its role in providing the very best care to our complex patient group. We hope that we can welcome you to our growing team soon., The RNOH operates a Smoke-Free Policy. Smoking is not permitted on any of the Trust's premises (including the grounds that those premises are sited on) or in any Trust owned vehicle.