Clinical Admin Apprentice - Surgery

This apprenticeship role is designed for individuals eager to gain valuable experience in a busy environment while pursuing a Level 3 Business Administrator qualification.
This opportunity is ideal for individuals looking to gain experience or enter the NHS, providing a stepping stone into a rewarding career in healthcare. As a Clinical Admin Apprentice, you will work alongside our established admin teams, providing essential support that contributes to the efficient operation of our services. This role offers a unique chance to gain exposure to various areas within the directorate, allowing you to develop a broad understanding of the administrative processes that underpin high-quality patient care. You will be an integral part of our team, assisting with tasks such as working with clinicians and patients, and facilitating communication across departments.
If you are looking to kick-start your career in healthcare administration and are passionate about making a positive impact, we invite you to apply for this rewarding position., The postholder will provide comprehensive administrative support to the Department, which includes planning and organizing their work schedule to ensure timely task completion while effectively managing time and reporting any anticipated difficulties. They will handle urgent requests from Consultants for correspondence in accordance with Trust policies, maintain confidentiality, and organize information to support their work activities. Additionally, the postholder will address queries from colleagues, GPs, and patients promptly and professionally, ensure secure systems for storing resources and computerised information, and manage incoming mail by linking it to relevant medical records. Scanning and uploading patient documents into the Trust's Electronic Patient Record system, establishing and maintaining effective filing and retrieval systems, and collaborating with clinicians to ensure accurate communication via Epic are also essential duties. Developing positive working
relationships within the department and across the Trust to facilitate seamless service delivery is crucial, as is providing cover for absent team members and operating various IT systems as required. Furthermore, there will be opportunities for the postholder to work closely with and shadow various roles within the team, enhancing their professional development., · To provide an administrative service to the Department.
· To plan and organise own work schedule with the use of appropriate planning aids, demonstrating good time management and ensure anticipated difficulties in meeting deadlines are promptly reported.
· Deal with Consultants requests for actioning urgent correspondence, medico-legal reports and any other appropriate adhoc correspondence requested in line with the Trusts policies and procedures
· To obtain and organise information in support of own work activities, maintain confidentiality in accordance with organisation procedures.
· Answer queries from colleagues, GP's and patients in a timely and professional manner.
· To ensure that secure systems are in place for the storage of all resources including computerised information.
· To promptly open incoming mail, linking to relevant medical records and distributing post to Consultants where necessary.
· Scanning and uploading relevant patient medical documents into the Trust's Electronic Patient Record system.
· Set up and maintain effective filing, bring forward and retrieval systems.
· To assist clinicians with sending letters using Epic where incomplete patient information e.g. address or where attachments need to be included.
· To develop and maintain effective working relationships with other staff in the department and the Trust ensuring a professional and seamless service is provided. In particular this will require regular liaison with various departments.
· To assist clinicians with sending letters using Epic where incomplete patient information e.g. address or where attachments need to be included.
· To adhere to Trust Values in promoting all aspects of care and standards.
· To ensure all phone calls are dealt with in a professional and timely manner adhering to the local targets set by the department and Trust
· Provide cover for other staff within the team who are on leave or out of the office.
· To operate the various IT systems used to fulfil the role/department requirements.
· To liaise with other hospitals, other personnel and patients proactively and at the request of a Consultant and the Service Manager.
· To undertake photocopying/scanning duties as required.
Data Administration
+ To enter patient data and text correctly into the Trust's Electronic Patient Record system, identify errors and amend in accordance with the organisational procedures
+ To achieve all data input within agreed Trust deadlines
+ To ensure the Trust's Electronic Patient Record system reflects the Trust's up to date patient status
+ Ensuring confidentiality and security of data in accordance with organisational requirements and in line with the Data Protection Act.
Enquiry Handling/Customer Care
+ Respond to callers and/or visitors promptly and courteously, identifying their needs and referring them as appropriate to the relevant discipline
+ To adopt methods of communication and support which are suited to the needs of the visitors and/or callers
+ To acknowledge difficulties in communication or in providing support and seek help as appropriate
+ To follow established procedures and demonstrate appropriate behaviour in dealing with awkward or aggressive visitors and/or callers
+ To adhere to Trust Values in promoting all aspects of Customer Care to a high standard.
Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As a well performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire.
We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.
We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.
We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR - Epic - went live in June and we are already beginning to reap the benefits of this ambitious investment.
Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
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