Clinical Administrator

The role of the Clinical Administrator within the Primary and Community Mental Health service is an integral part of the whole administrative function and will provide an effective and efficient support service to the multi-disciplinary staff team(s), performing particular tasks and duties as directed by the Team Administrator/Admin Coordinator and Operations Manager.

The post holder will be expected to provide admin support to nominated individuals and/or parts of the service but provide cover amongst other colleagues to fill gaps and to ensure continuity of services. It is essential that the post holder is able to exercise initiative suitable to the role and is fully supportive to other colleagues in the administrative team.

Main duties of the job

Dealing with incoming telephone calls, taking messages where appropriate. This will

sometimes involve dealing with challenging situations.

Accurately input data using various forms, formats and systems including SystmOne

Operation of internal information systems ensuring accurate and up to date information is processed and maintained.

Typing

Processing correspondence

Liaising with clinicians

Phone calls: effective message taking, fielding calls, diverting calls, use of SystmOne

Liaising with service users, carers, GP's, voluntary agencies and a wide range of multi-disciplinary staff and other staff both internal and external

Clinic booking, rescheduling and cancelling appointments

At SHSC, we prioritise the well-being and safety of both our service users and employees. It is our policy and a condition of employment that all employees must join the DBS Update Service. This service carries an annual fee, which employees are responsible for paying up front. However, employees may claim this cost back through the Trust's Employee Expenses Reimbursement Policy. For those requiring a Basic DBS check, it is necessary to register for a DBS Online Account.