Clinical Care Navigator No Wrong Door

Across Hampshire and Isle of Wight (HIOW) we have launched our plan to transform experiences in adult mental health in a programme called 'No Wrong Door'. This is a new and innovative service led by the local NHS, councils, Public Health, GPs, voluntary and community partners and people with lived experience of mental illness.

1.Ensure that at the start of a person's recovery, wherever and however a person accesses care they are met with compassion, understanding, and supported with both their physical and mental wellbeing.

2.Build teams around communities that are close to people's homes, by working with our partners including the voluntary sector, making sure people's recovery is close to their personal support networks.

3.Provide people who are working across these physical and mental health services with the right support and training, making sure we have creative career options across the area.

Working across several PCN's you will play a highly supportive role in joining both clinical and non-clinical pathways for patients. You will work to identify where peoples needs can best be met, assist the multi disciplinary team in navigating the patient pathways and being a source of contact and liaison for the various services., To work across a range of clinical and non-clinical services to support the delivery of transforming mental health care.

To support the planning, co-ordination and transfer of service users across the care pathways.

To support clinicians to identify care needs

To support the services in assisting patients through the clinical and non-clinical pathways.

To assist and identify areas where barriers to health and social care exist and be part of the team working to resolve this.

To work in a manner which is helpful to the service user, based on principles of recovery, personalisation and choice.

To develop the role of Care Navigator in order to embed the No Wrong Door approach within the system.

To work with stakeholders and care teams to enable access to relevant interventions / support and self-management as part of the Care Navigator role.

Southern Health is one of the largest NHS Foundation Trusts in the UK, specialising in mental health and learning disabilities, as well as offering physical health community-based services.

With a workforce of more than 7000 and a footprint that spans more than 200 sites across Hampshire, we're committed to providing the best possible healthcare, reaching a range of diverse communities, whilst placing patients and staff at the forefront of all our endeavours.

We are currently working closely with other NHS Trusts to combine all our collective community, mental health, and learning disability services, with the plan to create a new larger, more integrated and accessible organisation.

The transformation will happen in stages; Hampshire CAMHS, part of Sussex Partnership NHS Foundation Trust joined Southern Health in February 2024, with Isle of Wight NHS Trust mental health and community services transitioning across in May 2024. The final combination of Southern Health and Solent NHS Trust services is expected in late 2024, when our new organisation, to be known as Hampshire and Isle of Wight Healthcare NHS Foundation Trust, will be formed.

Our new Trust will continue to cater to the unique needs of different communities, making healthcare across the county more accessible, as well as offering staff more opportunities for career development, training and partnership working.

Join us as we embark on this exciting journey to shape the future of healthcare in Hampshire.