Clinical Decision Maker / Triage Clinician

Our Clinical Decision Making (CDM) team are based within our Single Point of Access (SPoA) for Community services in Wye Valley NHS Trust. Our current team of clinical decision makers is growing to support the development of our community services.

The CDM supports the clinical triage and streaming of referrals in our Community Referral Hub. taking referral directly from clinical referrals where its more effective they speak directly with a clinician, Undertaking remote assessments over the phone as required and supporting patients in accessing the service they need but screening referral information as required.

The Community Referral Hub currently manages referrals and patient queries for the District Nurses, urgent response, virtual wards, Virtual GP, IVOPAT, Therapies (OT/PT) and care., As well as liaising directly with patients and referrers the CDMs support our administrators and call handlers to ensure efficient and effective service delivery in the hub.

Our CDMs will screen referrals and decide which services they require - completing phone assessments to gather pertinent information as required.

Our CDMs will be proactive and approachable, supporting junior staff in gathering information and ensuring the seamless day to day running of the hub in support of the clinical leads and administration managers.

Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT , the George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust.

Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.

We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we'd want for our family and friends.

More than 3,500 people work for the Trust - they tell us it's a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.

We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.

Russell Hardy, Trust Chairman: "The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential."

Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time...all the time.