Clinical Lead

PENNINE CARE NHS FOUNDATION TRUST, Ashton-under-Lyne, Tameside

Clinical Lead

Salary not available. View on company website.

PENNINE CARE NHS FOUNDATION TRUST, Ashton-under-Lyne, Tameside

  • Full time
  • Permanent
  • Onsite working

Posted 6 days ago, 25 Jan | Get your application in now to be included in the first week's applications.

Closing date: Closing date not specified

job Ref: 477e814d24704398b5cc652749ca9c8f

Full Job Description

We are passionate about gathering feedback from people who use our services. This role will help us to do this and continue to improve and develop the services we offer. If you want to gain experience, improve your job prospects, or just want to give some of your time to help others, this volunteering role could be for you! Main duties of the job The role is intended to support our patient feedback team and enhance the service they offer. What the role involves :

  • Contact people who use services, their families and carers by telephone to capture their feedback on using a specific service.
  • Listen to people as they talk about their experience, ask appropriate questions and record the person's own words.
  • Record people's experiences on agreed templates, depending on the feedback we are asking them for, e.g. friends and family test (FFT), assessment feedback or general feedback.
  • Send the feedback to the feedback team for collation., NB : Initial training will be given by the Patient Feedback Manager on the process to be used and undertaking feedback calls. Ongoing support will also be available as needed.
  • What we hope you gain from the role
  • Our thanks and appreciation
  • New skills and knowledge
  • Satisfaction from helping others
  • Working for our organisation Pennine Care NHS Foundation Trust We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop. Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our #PennineCarePeople and do everything we can to make sure we are a great place to work. We want our volunteers to reflect the diversity of the people we support, and we encourage and welcome applications from people across all our communities. Volunteer Recruitment Applying to become a volunteer may seem a little daunting for some people however, the volunteer service is here to guide and support you through the process. Please be aware that due to the robust process, recruitment can sometimes take a few weeks. Throughout the process you will have informal meetings with us and the service where you will be volunteering. In addition to this we will require you to :
  • Complete an identity (ID)
  • Complete a Disclosure and Barring Service
  • DBS) Check,
  • Complete an Occupational health assessment
  • Give details for two references
  • Complete relevant training.
  • Disclosure and Barring Service (DBS) Check
  • DBS checks for volunteers are free and the level of check is dependent on the role you are undertaking. We encourage applicants to join the DBS Update Service which is also free for volunteers. You can find information on the DBS Update Service here : www.gov.uk / dbs-update-service We look forward to you joining us and making a difference. Person specification

  • To be friendly and enthusiastic.
  • A good telephone manner.
  • A good understanding of confidentiality
  • To enjoy listening to people and have good listening skills.
  • To be able to listen to other people's experience without judgement.
  • To be able to empathise with another person's needs and situation.
  • To be able to relate to people from a wide range of backgrounds.
  • To be able to use a computer, Good communication skills

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About this company

PENNINE CARE NHS FOUNDATION TRUST

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