Clinical Office Coordinator, Audiology

An exciting opportunity has arisen for someone to join the Audiology Clinical Office at Ashford Hospital. A 37.5-hour role of the Clinical Office Coordinator is required to provide administrative support within the main clinical office; it requires a high level of organisational skills and someone who is good at communicating with a wide range of health care professionals as well as patients and their relatives. The successful candidate will be responsible for many roles including organising timetables, dealing with clinic capacity and the outpatient waiting lists for both new and follow up patients, completing clinic letters and coordinating clinic templates.,

• Using LUNA on a daily basis, liaise with the Patient Pathway Team across the Trust as a whole, to ensure co-ordination of all elements of the patient pathway.
• To liaise with the Appointments Centre regarding outpatient clinic bookings as necessary and ensure patient follow up appointments are booked as soon as results are known and are available for clinic appointment.
• To be responsible for, and actively manage specialty waiting lists, out-patient procedure bookings on behalf of the specialty Clinical Team to ensure that the patient reaches the point of treatment within relevant time-scales.
• Monitor patients who are sent to other Trusts for treatment to ensure they do not breach 18 weeks (MDS forms) in conjunction with Patient Pathway Team.
• To highlight any potential breaches or delays in the patient's pathway to the Team Leader, Patient Pathway Team or Service Manager according to the Trust's escalation policy.
• To liaise directly with patients to book, cancel, and rebook any outpatient appointments or procedure dates.
• To be responsible for sending out relevant appointment letters, and cancelling/rebooking patients appointments.
• Responsible for checking all clinic letters are completed accurately and outcomes actioned and recorded on Cerner.
• Dispose of outstanding uncashed clinic outcomes on Cerner.
• Manage changes in clinic templates as directed by the Head of Audiology, Team Leader and Service Managers.
  
  Excellent administration skills are required, along with a fantastic telephone manner.You will be required to undertake general office duties and to use a number of Trust systems. Previous experience of these systems is desirable, but not essential, as training will be provided.
  
  Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.
Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Ashford, Surrey and St Peter's, Chertsey, Surrey. We also run many specialist clinics in the community and local community hospitals and other healthcare facilities. Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at Ashford & St Peters Hospitals NHS Foundation Trust with our strong commitment to staff health and wellbeing. We are committed to providing continuous professional development, staff benefits and flexibility to shape our workforce around our patient care.