Clinical Office Coordinator, Trauma & Orthopaedics

We are excited to be in a position to recruit to additional Clinical Office Coordinator posts to join our Outpatient Team within the iMSK (Orthopaedics) as we support the expansion of our surgical elective theatres at Ashford Hospital. These posts are to cover full time hours, working Monday to Friday.The post includes general office duties., The service is currently undergoing major transformation. As such there will be numerous improvement projects. Dictated letters are completed with within agreed timescales. To ensure that referrals are processed in preparation for iMSK triage in line with departmental and contractual standards. To respond in a timely manner to all email / telephone /postal enquiries from patients and all other agencies in the making of Outpatient appointments, providing patients with a high quality service. This will also be done, taking account of patients' rights and diversity and ensuring that all patients receive equal opportunity to services. To escalate to the team leader when there is concern over longer waits. To highlight any potential breaches or delays in the patient's pathway to the Team Leader, Patient Pathway Team or Manager according to the Trust's escalation policy. Dispose of outstanding uncashed clinic outcomes on PAS. Assist in changes in clinic templates as directed by Team Leader/Service Manager. Attend regular team meetings arranged by Team Leader / Line Manager. Maintain good relationships with patients, GPs and other members of staff, ensuring a high degree of confidentiality and integrity at all times thus enabling a high quality service to be provided.

The successful applicant will have the ability to work as part of the team to deliver high quality customer service, display excellent communication skills, and an understanding of delivering healthcare services. You will need to demonstrate commitment to care quality and performance delivery. You must be a team player with the ability to problem solve and work independently.An understanding of the 18 week patient pathway is preferable, although training will be given. You will be required to use a number of systems including Cerner, Luna, CRIS and Dictate I.T. Previous experience of these systems is desirable, but not essential, as training will be provided.

Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond. Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Surrey and St Peter's, Chertsey, Surrey. We also run many specialist clinics in the community and local community hospitals and other healthcare facilities. Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at ASPH. We are committed to providing continuous professional development and flexibility to shape our workforce around our patient care. We are expanding our theatres at Ashford Hospital and moving towards this becoming our dedicated elective centre. We want to create a state-of-the-art centre for excellence for planned surgical procedures.

We can offer you the full range of NHS benefits/discounts and in addition:

• Excellent pension scheme and annual leave entitlement
• On-site Nurseries
• On-site staff cafes
• On-site parking
• Support in career development
• Salary Sacrifice schemes including wage stream, lease cars, Cycle to Work schemes and home electronics