Clinical Performance Manager

As a "HAS" Manager, you'll be responsible for the day-to-day operational management of the service delivery in the team. Your days may include...

• Leading and promoting a culture of compassion, kindness, respect, and professionalism within the team, fostering a positive and collaborative working environment.
• Managing the performance, productivity, and quality of the team, and provide regular feedback, coaching, training, and support.
• Planning and conducting clinical supervisions, appraisals, reviews, and clinical audits of the team.
• Developing and delivering an internal training program, including ad hoc clinical skills training and formal training days aligned with team learning needs.
• Providing clinical skills development and training for new starters, ensuring they meet the required proficiency levels for their roles.
• Contributing to the maintenance and delivery of clinical excellence, including keeping clinical skills up to date by undertaking hands-on clinical duties (e.g., phlebotomy) for at least two days per month.
• Investigating incidents, non-conformities, complaints, or issues that arise, ensuring timely resolution, communication of outcomes, and implementation of preventative measures.
• Adopting a shared learning approach to incidents, complaints, and non-conformities to analyse root causes and embed learning into team practices to drive continuous improvement.
• Taking ownership of lateness and absence management for the team, implementing tailored improvement plans as necessary.
• Effectively managing HR processes, including formal sickness reviews, flexible working reviews, welfare meetings, and investigation/disciplinary meetings.
• Ensuring team members follow the policies, procedures, and protocols of the business, and comply with relevant legislation, regulations, and codes of practice.
• Monitoring key performance indicators and use data insights to drive improvements in service delivery, workflows, and team development.
• Liaising and communicate effectively across the business, within the field operations department, with team members and other stakeholders, and attend meetings and assist with project deliverables.
• Providing accurate and informative reports, data, and documentation as required and collaborate with other field operations teams to meet business needs.
• Supporting recruitment, onboarding, retention, and development of team members, ensuring they have the key qualifications, skills, and experience needed to succeed.
• Undertaking clinical duties, including event cover and training for new starters, and provide on-site or remote support for other managers and team members when required.
• Travelling to various locations by car and public transport to deliver on operational priorities as needed and provide cover and support for other HAS managers or team members when required.
  
  Demonstrable experience in a role with training and performance management duties, preferably in a peripatetic or multi-site setting.
• Strong clinical background with phlebotomy training and proficiency in hands-on clinical work, ideally within the private health or social care sector.
• Proven experience in clinical service delivery, with the ability to inspire confidence in team members through expertise and credibility.
• Excellent knowledge of health and social care legislation, regulations, and standards.
• Strong analytical and problem-solving skills, with the ability to use data to inform action and evidence-based decision-making.
• Excellent organisation and communication skills, and the ability to motivate and inspire others.
• Customer-focused and empathetic, able to build rapport and trust with colleagues and stakeholders.
• Flexible, adaptable, and resilient, with the ability to work under pressure and embrace organisational change.
• Collaborative and team-oriented, with the ability to work effectively across different functions and levels.
• Proficient in HR processes, including formal reviews, investigations, disciplinary meetings, and welfare discussions.
• Willing and able to travel by car and public transport to different locations, with the flexibility to work evenings and weekends if necessary.
• Proficient in using IT systems, including Microsoft Office.
• Ethical and professional, serving as a role model for the core values and standards of the business.
  
  £33,500 per year plus an annual £10,000 performance-based bonus (paid quarterly)
We are looking for people in the following areas: Wembley, Windsor, Chertsey, Twickenham, Reigate, Watford. Join Beth, Brad, Brett, Jordan, Julie and Tracey - under the guidance of our Regional Managers; Chris and Jess and become an integral part of our Health Assessment Specialist Managerial team here at Bluecrest! Externally, we are a team of strategic thinkers with a dedication to the details, and a work hard mind-set. Internally, we are a collaborative group that values strong teamwork, initiative and a collective dedication towards driving the continuous improvement of our services for our customers. If you're ready to join us on our mission to spread Health Intelligence across the UK and Ireland, then we're ready for you! What we can offer you in return
• Annual performance-based bonus of £10,000 per year (paid quarterly)
• Four free Health Assessments per year, which can be used by yourself, family or friends
• A further 50% off any additional testing
• 23 days annual leave, rising to 25 days after 1 year, and rising an extra day each year up to 28 days - plus bank holidays on top!
• Sophos@Home protection
• EAP Scheme
• Company sick pay scheme
• Enhanced family leave
• Life Insurance
• Employee referral bonus scheme of up to £1,000
• Matched company pension (up to 5% or up to capped amount)
• Cycle to Work Scheme
• Employee Charity Sponsorship Scheme
• Discounted Gym Membership
• Home office allowance - yearly allowance of £130 to make working from home more comfortable!
• After qualifying period & subject to terms and conditions and/or eligibility.
The hours
• 40 hours per week
• These hours will be allocated any times between 8am and 6pm, and any days between Monday and Sunday each week
• Full time, Permanent