Clinical Receptionist | Lancashire & South Cumbria NHS Foundation Trust

Applications are invited for the post of Clerical Officer / Receptionist within the Specialist Network based at Wesham Rehab Unit, Mowbreck Lane, Wesham to work weekends. The post holder will provide a comprehensive administration and information service across the Wesham Rehabilitation Service, coordinating their activities with other members of the Business Administration Team to ensure an efficient and confidential service is provided. The post holder will be aligned to clinical teams and is therefore required to work flexibly in response to the needs of the service whilst being the first point of contact for the unit / department providing a comprehensive customer service. Due to the nature of our service, applicants will be required to be 18yrs+. Working pattern (hours): Part time Hours / sessions per week: 12 hours per week

• Be the first point of contact for the unit/department. Greeting visitors and ensuring people sign in and are met by staff or directed to the right area as appropriate.
• Answer telephones, taking and forwarding messages, ensuring that all telephone and personal callers receive a prompt, courteous, non-judgmental and well-informed response.
• Respond to queries, dealing with routine matters and passing more complex queries to the appropriate member of staff.
• Receive, allocate and despatch departmental mail (internal and external).
• Provide an administrative service to include typing of routine information such as reports, minutes and other correspondence on behalf of the manager and other members of the team, ensuring a high standard in accordance with Trust standards.
• Assist the running of an efficient appointments system, dealing with routine referrals, sending patient letters / information, text reminders, distributing to appropriate clinical team.
• Assist in the administration processes for clinical education programmes for patients and training events for staff and partners.
• Contact patients who fail to attend appointments by telephone, email, text or letter, rescheduling appointments as necessary.
• Communicate with GPs and other Health Professionals regarding patients who have accessed the service e.g. confirming receipt of referral, clarifying referral details, chasing biochemistry results or other diagnostics and informing on waiting times or onward referral
Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care. The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area. For more information please visit our website via Lancashire & South Cumbria NHS FT.
• Work collaboratively with the appropriate management teams and other departments including clinicians to ensure that all appropriate leads are notified in case of matters of urgency and dealt with in a timely manner.
• Attend and participate in team meetings and administrative service meetings as required as part of the smooth running of an integrated team base service approach.