Clinical Services Manager

Are you passionate about driving clinical excellence and shaping the future of eyecare? Vision Express is seeking a dynamic Clinical Services Manager to lead the way in delivering high-quality, safe, and compliant optical services to our customers. In this pivotal role, you will work closely with senior leadership to execute our professional services strategy, ensuring our clinical teams meet the highest standards of care. You'll foster collaboration with key stakeholders, contribute to policy development, and drive continuous improvement across our clinical services. Â,

• Lead the development of governance frameworks to safeguard clinical excellence and ensure regulatory compliance.
• Collaborate with senior management to align clinical services with business goals, driving both growth and innovation.
• Engage with industry leaders, regulatory bodies, and professional organisations to position Vision Express as a leader in optical care.
• Oversee clinical complaints and legal claims, ensuring swift and professional resolutions.
• Partner with the Learning & Development team to enhance the skills of optical professionals through targeted training programs.
This is a unique opportunity to influence the future of eyecare at Vision Express while growing your career in a supportive and innovative environment.


• Optical expertise: Registered Optometrist or Dispensing Optician with a proven track record in clinical services, ideally in a leadership or management role.
• Leadership skills: Experience in leading teams, developing policies, and fostering collaboration with senior leadership and cross-functional teams.
• Regulatory knowledge: Deep understanding of General Optical Council (GOC) regulations, General Ophthalmic Services (GOS) contracts, and other relevant industry standards.
• Problem-solver: Ability to handle clinical complaints and negligence claims, ensuring legally compliant and customer-focused solutions.
• Stakeholder engagement: Skilled at building strong relationships with internal teams, regulatory bodies, and professional organisations.
• Commercial acumen: Able to align clinical services with broader business goals, driving growth and innovation while maintaining operational efficiency
  
  We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we're sure we will have the perfect solution for you!
Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands.


• Pension scheme
• Life Assurance
• Free eyewear annually with eligibility from day one of joining us!
• Free parking for all Vision Express colleagues
• Opportunities to get involved in the OneSight EssilorLuxottica Foundation
• Discounts for friends and family
• Employee Assistant Program offering confidential support and advice on everything from financial support to emotional support and everything in-between
• 33 days annual leave - increasing with your length of service, plus the opportunity to buy or sell holiday
• Flexible health related benefits, such as; Health Cash plan, Additional Life cover, Critical Illness cover and Dental Plan
• Opportunities to join a company wide community with peer to peer knowledge, sharing and collaborating through our internal channels
• Flexible lifestyle benefits, such as; Gymflex, Dining Cards, Discounted Travel Insurance, Experience Days, and even discounted bicycles through our Cycle to Work Scheme
• And so much more!
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