Clinical Site Management Business Support Officer

To provide a high quality, comprehensive administrative service to the Clinical Site Management Team and Emergency Planning Team.
Communicate sensitive information effectively and appropriately on behalf of the Deputy COO, Heads of Site and Emergency Planning and the wider Clinical Site Team and EPRR Team to colleagues in the Trust as well as external agencies and organisations.
Provide to the Head of Clinical Site Team to ensure that the Operational Site Meetings, run effectively with appropriate action and note taking.
Ensure that a robust On Call Manager rota is in place and is kept up to date.
Project the Trusts vision as the first line of contact for the Clinical Site Management Team and Emergency Planning team., Provide business support to the Deputy Chief Operating Officer for Urgent
Care and Flow, Head of Site and Head of Emergency Planning.
2. Work closely with the Head of Site and Head of Emergency Planning
Preparedness and Response to the smooth running of the two services.
3. Attend the daily Operational Site Meetings, recording concise and clear
actions agreed and disseminating these in a timely manner.
4. Develop and maintain the On Call Manager rota for both Manager On Call
and Director on Call. Overseeing the rota on Healthroster and ensuring
appropriate and timely sign off.
5. Coordinate the setup and booking of delegates onto appropriate Emergency
planning training modules.
6. Recommend, initiate, and improve administrative system to support the
smooth running of the site offices and EPRR.
7. Act as a port of call for enquiries to the DCOO, Head of Site and Clinical Site
management team. Be responsible for dealing with all correspondence and
telephone queries, prioritising as appropriate, dealing effectively with both
routine and non-routine enquiries. in a sympathetic, effective, timely and
confidential manner.
8. Oversee the repartiration process ensuring patients are accepted by a
consultant and appropriately recorded on the repatriation database. Act as
the Trust point of contact to coordinate repats, liaising closely with the site team., + The healthcare provider of first choice for the people of East Sussex.
Our mission is to:
+ Deliver better health outcomes and an excellent experience for everyone we provide with healthcare services.
Our strategic objectives are to:
+ Improve quality and clinical outcomes by ensuring that safe patient care is our highest priority.
+ Play a leading role in local partnerships to meet the needs of our local population and improve and enhance patients' experiences.
+ Use our resources efficiently and effectively for the benefit of our patients and their care to ensure our services are clinically, operationally and financially sustainable.
Our aims are that all services delivered by the Trust are:
+ Safe
+ Effective
+ Caring
+ Responsive and
+ Well led

We are one of the largest organisations in East Sussex with an annual income of £568 million and we are the only integrated provider of acute and community care in Sussex.
Our extensive health services are provided by over 7,000 dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people's own homes.
In 2020 the Care Quality Commission (CQC) rated us as 'Good' overall, and 'Outstanding' for being Caring and Effective. The Conquest Hospital in Hastings and our Community Services were rated 'Outstanding' and Eastbourne DGH was rated 'Good' Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services.
In the summer of 2020, the Trust launched its ambitious 'Building for our Future' (BFF) programme. This once in a lifetime programme aims to redevelop and expand our hospitals at Eastbourne, Hastings and Bexhill, transforming the environment in which we provide care for generations to come., We provide safe, compassionate and high quality care to half a million people living or visiting East Sussex. We are one of the largest organisations in East Sussex, the only integrated provider of acute and community care in Sussex. Our extensive services are provided by 7000 + members of staff working from acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites and in people's own homes.
In 2020 the Care Quality Commission rated us as 'Good' overall, and 'Outstanding' for being caring and effective. The Conquest Hospital and our Community Services are rated 'Outstanding'. Eastbourne DGH rated 'Good'.
In 2020, the Trust launched its ambitious 'Building for our Future' programme. This once in a lifetime programme aims to repair, redevelop and expand our hospitals, transforming the environment in which we provide care for generations to come.