Clinical Support Worker

NCH&C is proud to be the first standalone NHS community trust in the UK to achieve an 'Outstanding' rating from the Care Quality Commission (CQC). Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another. Praising NCH&C's "compassionate, inclusive and effective leadership at all levels", the CQC observed that our staff are well supported to make positive changes and innovations.
Norfolk Community Health & Care NHS Trust is committed to continuing to create a modern and inclusive work environment. As part of this commitment we actively promote flexible working opportunities where possible, to meet the needs and wishes of our workforce to maintain and improve their wellbeing. The trust offers a range of flexibility, including flexible working patterns, and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.
We welcome applications from people who share our values and can help us deliver outstanding care in our local community., Utilising the latest therapy and rehabilitation technology and practices, you will be a part of this new team and will play a pivotal role in supporting patients back into the community and, in this role, we can offer you the opportunity to play a significant part in creating a reablement culture within a brand-new unit.
Work as part of the team to deliver care in a reablement setting.
To support an environment where all team members are responsible for a reablement ethos using a positive risk-taking approach for patients, their carers and families.
To support patients being as independent as possible with their washing/dressing and nutritional needs.
To work as part of a multidisciplinary team within a quality framework to ensure that the highest standards of care are met.
To support and deliver innovation within discharge practice and pathways.
To work with system partners including the voluntary sector to ensure that patients experience a seamless transfer of care both into and onward from the unit.
Support the delivery and co-ordination of care to a named group of patients.
Work proactively within the team to achieve unit and trust goals and objectives.
Work with and promote recognised policies, protocols, and guidelines., To carry out the instructions accurately and promptly of the reablement ward team who are professionally accountable for the delivery of care.
To work within an agreed reablement competency framework to support patients with their stated goals and within their functional capabilities.
To report to registered staff any patient that gives cause for concern or any observed changes in a patient's clinical condition.
To support patient's emotional well-being by supporting positive conversations, actively encouraging, and promoting independence on a range of activities of daily living.
To accurately document all care delivered to patients, including recording documentation electronically on trust systems always maintaining confidentiality.
To respond appropriately to clinical emergencies to ensure the patient receives appropriate care. Be aware of role in emergency situations and what actions should be undertaken.
To be aware of and adhere to all trust policies / procedures / nursing guidelines when undertaking any activities.
To make patients welcome to the clinical area and participate in the admission process under the supervision of registered staff.
Provide and deliver a high standard of individualised personal care (e.g.: washing/dressing and nutritional needs) with a reablement ethos.
To keep the unit clean and tidy maintaining a safe environment.
To adhere to trust infection control procedures.
To chaperone/escort patients to other clinical departments and or NHS Units under the direction of the registered nurse.
To support relatives under the guidance of the Multidisciplinary Team (MDT).
To assist with the discharge process for patients by the MDT.
Equal Opportunities - We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. Additionally, people with disabilities that fall under the Disability Confident Scheme will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification). All sites are Smoke Free.
Immigration Status - Norfolk Community Health & Care NHS Trust is a diverse employer and welcomes all job applications. However, potential applicants should note that although the Trust is registered with the Home Office as a sponsor organisation for migrant workers, sponsorship can only be offered against Skilled Worker visas. If you are an applicant from outside the UK and do not already hold a self-gained right to work, we recommend you check the Home Office eligibility requirements before making an application.
Please note: Although we are a registered sponsor organisation, we are unable to offer sponsorship for some job roles, and this will be identified through filtering questions at the start of any job application on the Trac recruitment system.
Redeployment - Please note that in the first instance priority for this vacancy will be given to NCH&C staff who are on the Trusts Redeployment Register.
DBS - If this post is subject to a Disclosure and Barring Service (DBS) check and you are not a current employee of Norfolk Community Health and Care NHS Trust or being recruited as an Apprentice then the cost of the DBS check will be automatically removed from your first month's salary. However if you are registered with the update service this may not be required.

As a Clinical Support Worker, you must live by our values and use your skills to ensure the ethos becomes part of the culture within the team. Being able to communicate well with a variety of people is an absolute must.

NCH&C is hiring several multidisciplinary roles within the state-of-the-art new Willow Unit. Opening at Norwich Community Hospital in 2024, the new facility will provide a supportive and comfortable environment for 48 patients.
The restorative environment at Willow Unit will enable patients to make steady, step-by-step improvements and gain independence as they prepare to return to the community. Patients will be supported to play an active role in their own care and feel confident about performing daily activities when they leave. Everything down to the room décor, layout, and furniture at Willow Unit is designed to help patients get home sooner - there's even a supervised kitchen where patients can make themselves drinks and snacks.
Healthcare will be delivered by a multidisciplinary team of clinical professionals dedicated to patient recovery and wellbeing.
NCH&C is proud to be a vibrant and inclusive employer of choice in Norfolk. Whatever your role, you can benefit from flexible working, training and career progression opportunities, and a comprehensive wellbeing offering including free staff gyms, free counselling, free physiotherapy, and regular refreshments.