Clinical Support Worker

NCH&C is proud to be the first standalone NHS community trust in the UK to achieve an 'Outstanding' rating from the Care Quality Commission (CQC). Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another. Praising NCH&C's "compassionate, inclusive and effective leadership at all levels", the CQC observed that our staff are well supported to make positive changes and innovations.
Norfolk Community Health & Care NHS Trust is committed to continuing to create a modern and inclusive work environment. As part of this commitment we actively promote flexible working opportunities where possible, to meet the needs and wishes of our workforce to maintain and improve their wellbeing. The trust offers a range of flexibility, including flexible working patterns, and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.
We welcome applications from people who share our values and can help us deliver outstanding care in our local community., Under the direction of the Registered Nurse, work with all members of the multidisciplinary team, to contribute to the provision of the highest standards of patient care.
To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NCH&C's Values and Behaviour Framework.
This job description is to be read in conjunction with the core skills list for this particular role., To accurately and promptly carry out the instructions of the Registered Nurse (RN)
To carry out duties as specified within the trust's Approved Core Task List for Clinical Support Worker
To report to registered staff any patient that gives cause for concern or any observed changes in a patient's clinical condition
To support patient's emotional well-being by supporting positive conversations, actively encouraging participation in ward-based activities
To accurately document all care delivered to patients, including recording documentation electronically on trust systems maintaining confidentiality at all times.
To respond appropriately to clinical emergencies to ensure the patient receives appropriate care. Be aware of role in emergency situations and what actions should be undertaken.
To be aware of and adhere to all trust policies / procedures / nursing guidelines when undertaking any activities.
To make patients welcome to the clinical area and participate in the admission process under the supervision of registered staff.
Provide and deliver a high standard of individualised personal nursing care.
To keep the clinical area clean and tidy maintaining a safe environment
To adhere to trust infection control procedures.
To assist in the preparation of patients and equipment for treatment, investigations or procedures as directed by a RN.
To chaperone/escort patients to other clinical departments and or NHS Units under the direction of the RN., To welcome patients, visitors, and relatives to the clinical area, providing assistance, support and information where required. Being aware of barriers to effective communication and respond appropriately.
To answer the telephone, when necessary, in a polite courteous manner and respond appropriately within remit and pass on enquiries to the Registered Nurse.
Communicate effectively within the nursing team, multi-disciplinary team and other departments to ensure that patient care is well planned and coordinated.
To contribute to the handover of the care of patients within the team under the direct supervision of a RN maintaining confidentiality at all times.
Report and record using the trust's systems (Datix) of all incidents, accidents, and complaints to the senior nurse on duty.
Use the System One and ICE and other trust systems as required by the clinical area.
Equal Opportunities - We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. Additionally, people with disabilities that fall under the Disability Confident Scheme will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification). All sites are Smoke Free.
Immigration Status - Norfolk Community Health & Care NHS Trust is a diverse employer and welcomes all job applications. However, potential applicants should note that although the Trust is registered with the Home Office as a sponsor organisation for migrant workers, sponsorship can only be offered against Skilled Worker visas. If you are an applicant from outside the UK and do not already hold a self-gained right to work, we recommend you check the Home Office eligibility requirements before making an application.
Please note: Although we are a registered sponsor organisation, we are unable to offer sponsorship for some job roles, and this will be identified through filtering questions at the start of any job application on the Trac recruitment system.
Redeployment - Please note that in the first instance priority for this vacancy will be given to NCH&C staff who are on the Trusts Redeployment Register.
DBS - If this post is subject to a Disclosure and Barring Service (DBS) check and you are not a current employee of Norfolk Community Health and Care NHS Trust or being recruited as an Apprentice then the cost of the DBS check will be automatically removed from your first month's salary. However if you are registered with the update service this may not be required.