Clinical Support Worker

An exciting role within the Forward Thinking Birmingham Referral Management Centre, the Clinical Support Worker [CSW] will play a key role in triaging children and young people's biopsychosocial needs and ensuring they get to the correct service as quickly and accurately as possible., As the first point of contact for incoming calls and referrals, the Clinical Support Worker will be responsible for assessing service user needs and for triaging referrals to the right service as quickly as possible according to urgency/priority and appropriate clinical service. They will escalate enquiries to a qualified clinician when necessary and ensure the Referral Management Centre operates a no wrong door approach.

The post holder will be working as part of a dynamic multidisciplinary team, with regular access to supervision and training, to ensure that processes in place fully support an efficient, timely, service user-oriented experience, and liaise closely with a range of individuals including service users/families/clinical teams and referrers within Forward Thinking Birmingham and external partners. This is an opportunity to gain experience working with children and young people and their families and carers with a wide range of mental health and neurodevelopmental presentations.

The post holder will demonstrate an attitude which respects and values service users and their carers in line with the Culture of Compassionate Care. The post holder will embrace the core values of the organization which include being ambitious, brave, compassionate and valuing diversity.

Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centered care.

Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.

Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.

Forward Thinking Birmingham (FTB) Mental Health Services are a unique, innovative community and inpatient mental health partnership. Alongside partners FTB offers care pathways of mental health assessment and treatment for young people aged 0-25 years old.

Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.