Clinical Systems Helpdesk Officer

This is an exciting opportunity to join the Clinical Systems Support Team in Hertfordshire Community Trust. You will be part of our Clinical Systems Helpdesk Team providing first line support to clinical staff for our main EPR System (SytmOne) and other clinical systems used in the trust.,

• To provide front-line support to users of national Application Systems by resolving user issues and to record enquiries on Helpdesk software.
• To investigate and analyse data discrepancies on patient records.
• To assist the Development Team in the production and distribution of documentation.
• To provide systems administration support for Community and Child Health national Application Systems used within Hertfordshire (currently SystmOne but further may follow)
• To assist the Training Team with the production, collation and distribution of training materials.
• Book computer system users into training sessions and send confirmation.
• Provide general administrative support to the Community Information Team including Data Quality reports., Provide first line support to users through problem solving and training which enables users to use the system effectively. Contacts will include those within Hertfordshire Community NHS Trust at all levels, third party suppliers and governmental departments. The majority of this support is via the telephone
• Convey highly complex and complicated IT processes in a non-technical way to facilitate understanding. This may involve overcoming barriers to understanding such as explaining processes or functionality of systems in such a way that users understand the need to act accordingly.
• Providing sensitive and confidential information in relation to patients and their health records including demographic and clinical data.
• Establishing and maintaining good relationships at all levels.
The post holder will be expected to have the following:
• Good general level of education
• SystmOne Experience is essential
  
  Diploma level qualification plus relevant experience in application computer systems and relevant legislation.
• Computer usage qualification such as ECDL, or equivalent experience
• Knowledge of databases in general
• Advanced level usage of Microsoft Office Suite especially Word and Excel
• Use of Data Warehouses, e.g. Microsoft tools
• Office administration & collation of manual data
• Knowledge of Data Protection Act/Freedom of Information Act
• Worked in Telephone Support for one year and to have good customer facing skills
• Worked in Database Administration
• Helpdesk experience
• Understand data quality issues and monitor and update on an on-going basis.
• Knowledge of how operational systems are used to support patient care and to generate management information>