Clinical Team Leader - Single Point of Contact

An exciting opportunity has arisen to join the SPC team within Mersey Care NHS Foundation Trust as a Clinical Team Leader. The Single Point of Contact is a busy and exciting service within the Trust. We are an established, innovative team of nurses and call handlers responsible for facilitating discharges into community settings. We signpost patients and health professionals to the appropriate setting utilising our knowledge base of pathways working with the many services across north Merseyside. We are looking for enthusiastic and committed health care professionals with flexibility in working hours., The post holder will have responsibility for the delivery of the clinical service in the defined area. The post holder will be required to provide team leadership and management to a team. The primary function of the role is to provide leadership, management, and communication to and for the team, ensuring the delivery of efficient, effective, co-ordinated and responsive high quality care to patients/clients. and to ensure the delivery of the quality strategy within the designated area incorporating establishment of systems and processes.,

• Be responsible for the delivery of the service within the area.
• Work in partnership with other services/stakeholders etc., to enable patients/clients to be treated in the appropriate setting.
• Ensure that the team provides a high quality service to its clients by providing caseload and clinical supervision.
• Have full line management responsibility for the team ensuring appropriate delegation and delivery of patients/client care.
• Ensure that teams work proactively in order to deliver anticipatory and maintenance care, providing a responsive service to patients/clients with both planned and unplanned care needs.
• Maintain clinical credibility by providing clinical care and supporting members of the team within the clinical environment.
• Participate in the development of admission avoidance pathways across the local health economy.
• Provide leadership and mentoring to the clinical team.
• Acts as an advocate and champion for patients/clients in a variety of forums and professional groups and challenge attitudes and behaviour.
• Implement plans for the team including rotas and schedules/working patterns to ensure business continuity.
• Practice autonomously and demonstrate evidence based clinical decision making.
• Implement and evaluate care delivery for patients/clients with identified needs.
• Ensure that all clinical activity provided by the team directly reflects the core objectives of SPC. Set objectives by which performance will be monitored.
• Work with the service lead to deliver local based services, by participating in meetings and communicating the outcomes to staff.
• Provide reports to the service lead on staff and patient activity as requested. Work in collaboration with others to support practice development and service modernisation.
• Contribute to the development of role and service redesign.
• Actively participate in policy and service development authoring protocols as required.
• Provide induction to the local working environment, and policies for new team members and students.
• Be an authorised signatory, ensuring probity in the authorisation of timecards and mileage claims.
• Monitor budgets reporting over/under spending to the budget holder.
• Undertake personal development plans (PDP) and ensure all team members Contribute to the development of policy and services to reflect local needs have up to date PDPs, monitor Knowledge and Skills Framework (KSF) and reviews.
• Ensure that all staff attend mandatory training. Ensure that administration and clerical duties are appropriately delegated to clerical support officers.
• Provide data that supports the monitoring of team contract and objectives. Participate in audits and research, as required.
• Participate in individual and group supervision. Implement mentorship and clinical supervision with the team.
• Ensure that record keeping within the team is consistent with professional standards. Initiate training and development of team members.
• Monitor and maintain standards of patient care delivery. Including maintaining and monitoring of clinical competency and standards of record keeping In conjunction with the service lead, ensure systems are in place for the ongoing review and assessment of care provision and delivery.
• Work within guidelines to identify and manage risk, reporting identified risks to the service lead.
• Report any incidents as per Trust policies and support or undertake any investigations as delegated by the service lead.
• Monitor and ensure that the quality of the patient care delivered by the team is evidenced based and supported by best practice, through the use of audit, caseload and clinical supervision.
• Participate in patient satisfaction reporting to improve patient care.
• Maintain registration in line with professional bodies.
• Provide support to team members holding responsibility for mentoring students.
• Identify skills deficits within the team identify methods of addressing these to support service delivery, improvement and development.
• The post holder shall as necessary provide cover for and undertake duties of absent colleagues.
• The post holder shall follow all the policies and procedures of the organisation.
Generic Responsibilities for all staff: All post holders will agree to:
• Commit to the vision of supporting Mersey Care in becoming a leading organisation in the provision of community services, mental health care, addiction services and learning disability care, and in doing so fully utilise their skills and experience to support the objectives of the Trust.
• Role model the values of the Trust - Continuous Improvement, Accountability, Respectfulness, Enthusiasm and Support- in all activities and interactions with employees, service users and other stakeholders
• Challenge the stigma associated with mental health and learning difficulties.
• Comply with the Duty of Candour, defined by Francis as: 'The volunteering of all relevant information to persons who have or may have been harmed by the provision of services, whether or not the information has been requested and whether or not a complaint or a report about that provision has been made.'
• Work across professional and organisational boundaries to improve services for all.
• Maintain their specific knowledge base and develop new skills.
• Value the contribution of the patient/ service user voice.
• Operate within any organisational codes of practice or those from a relevant professional body.
• Respect equality and diversity across all areas of working practice and communications with staff, service users and other stakeholders.
• Take responsibility for the accurate and timely collection and recording of data and ensuring all personally identifiable information is protected and used only for the purposes for which it was intended.
• Comply with all health and safety legislation and local policies and procedures.
• Adhere to all organisational policies.
• Have knowledge and understanding of technology in the workplace which is sufficient to maintain their efficiency and also how technology can empower service users in a digital environment.
• Comply with the NHS Constitution in relation to the staff responsibilities that it sets out for NHS employees.
• Attend a one day Just and Learning & Civility and Respect training workshop.
• Be an ambassador for Just & Learning and Civility & Respect following the training.
• Positively advocate the just and learning culture within your team.
• Be a confident supporter and implementer of the Trust CARES Values including Civility & Respect within your team.
• Support their team/services to create a positive environment for Just and Learning Culture.
• Participate in Just and Learning Culture events.
• Bring Just and Learning Culture updates/information to the attention of team members and other MCT colleagues they work with.
• Support and encourage the sharing of concerns about the safety and quality of care with senior leaders with the aim of improving safety and quality.
• Actively participate in creating an open culture within your team so that concerns and difficulties can be discussed safely and respectfully.
• Speaking up in the event that they are exposed to incivility between colleagues in the workplace #iwillspeakup.
• Listening and understanding others who have concerns and taking a collaborative approach to work towards a solution to improve civility and respect.
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- We celebrate diversity and promote equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect. We take positive action to support disadvantaged groups and also particularly encourage applications from ethnic minorities, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. We encourage all applicants to share their equality information with us. As a Disability Confident Employer, we offer a guaranteed interview scheme for applicants who consider themselves to be disabled who meet the minimum (essential) criteria for the role in the person specification. If you would like your application to be considered under the Trust's guaranteed interview scheme you can indicate this in the personal information section of your online application form. Please ensure you check the email account from which you apply for all correspondence. All information regarding your application will come from apps.trac.jobs not NHS Jobs. Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview. Should you require a reasonable adjustment to our recruitment process please email [email protected] to ensure that measures can be put in place to support you. We reserve the right to close any vacancy earlier than advertised in exceptional circumstances once we have received a high volume of applications. The Trust expects all post holders who require an enhanced DBS for their role subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £13 per year and maintain registration. Trans applicants who require a DBS check and do not want to reveal details of their previous identity can contact the DBS Sensitive Applications Team or email [email protected]) with their application number once they have completed their DBS application form. The team can prevent any previous identity showing on the DBS Certificate, unless the applicant has a conviction under their previous details in which case this will need to be disclosed. Flexible working requests will be considered for all roles. Please be advised that the use of Artificial Intelligence on applications is monitored and if you choose to use this, you must declare this on your application form.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands. We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities. At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so. Flexible working requests will be considered for all roles.