Clover UK Channel Product Manager

Be the key point of contact for Clover UK for all things product:

• Engage with the business in their leadership meetings to understand the strategy and where they need product support.
• Engage with Product Area Leads (PALs) regularly to understand the roadmap of product delivery + scheduled enhancements.
• Lead product-focused business transformation initiatives
Drive PI Planning / Product Delivery for Clover UK: Triage business requests for product enhancements or new products
• Evaluate high level business case (New revenue / Expense save / reduce attrition etc.)
• Prioritise against other requests from the business - WSJF (Weighted Shortest Job First)
• Ensure alignment with Annual Operating Plans (AOP)
Project Management (PI Planning)
• Work closely with PMO to raise Clarity project for the business (provide benefits and use cases)
• Engage with Solutions team to get the project impact assessed and obtain HLE. Decide the path forward based on HLE and obtain business approvals.
• Sign-off business requirements developed by Solutions team.
• Prioritise the project with PALs during weekly prioritisation forum (ensure the project is correctly scored in the tracker and is discussed for intake)
• Remain engaged with all teams to ensure delivery is on track and keep business informed of the status
Support business for change implementation
• Craft comprehensive go-to-market strategies for new propositions/products
• Work with training team to create materials for sales / impacted teams on the new solutions
Co-own business P&L and other key objectives Focus on how to improve Net-New KPI (merchant count)
• Improve merchant acquisition (via marketing partnerships etc.)
• Provide input into retention and pricing strategies
• Manage ongoing merchant maintenance with PALs to address issues and drive resolutions
• Evaluate industry news for competitive intelligence
• Offer regulatory guidance (Consumer Duty Champion) to the business to ensure compliance
• Collaborate on monthly planning and forecasting
  
  Proven product management/solutions experience
• Commercially minded with strong analytical skills and experience using data to inform product decisions
• Ability to make difficult decisions based on the value to customers and overall business in a fast-paced, complex and at times stressful environment
• Excellent interpersonal, presentation and communication skills with effective stakeholder management and client management
• Experience with working with technical delivery teams
  
  We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv., Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune ® magazine's "World's Most Admired Companies " 9 of the last 10 years, one of Fast Company's Most Innovative Companies, and a top scorer on Bloomberg's Gender-Equality Index, we are committed to innovation and excellence.
  
  Pension contribution of up 7.5%
• Health and Wellness Resource platform access for you and your family
• Life Insurance
• Income Protection
• Enhanced Maternity, Paternity and adoption leave
• Living Proof Points Scheme - Get recognised by your colleague and spend your points at multiple high-street retailers.
• 25 days annual leave, increasing with length of tenure
• Cycle to work scheme
• Career development, training and professional qualification opportunities - we want to provide you with the tools to succeed and grow in your role