Club Host

Our Ned's Club members expect the most exclusive service across our rooftop restaurant and the Vault, our late-night venue. Our Hosts are the team of smiling faces providing a warm welcome and getting our members and their guests settled. Building rapport with the members is crucial for this role, as the first point of contact in the Club you and your teammates will set the tone for the rest of the experience by providing an excellent welcome. Do you want to join one of the best places to work in hospitality? What's the role? Club Host About The Ned: The Ned and Ned's Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time. The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. The Ned City of London houses Ned's Club - a private members' space, gym and rooftop - alongside a public spa, a whole floor of event spaces, ten restaurants and bars and 250 hotel bedrooms. Reporting into the Senior Reception Manager and as aa key part of our club operations team you will:

• Be part of a team of hosts welcoming and settling our members and guests, setting the tone for the rest of the visit
• Handle members requests and queries regarding their reservations
• Collaborate with our membership relations team where necessary, providing members with an amazing experience every time is your top priority
• Build rapport with members over time, learning their preferences and what makes for an amazing experience - storing
• Set our management and service teams up for success by providing key information about the guests to allow them to surprise and delight them with exceptional hospitality
  
  Rapport building skills are essential for working in our Club spaces, every guest is a loyal member or a potential new member, so every interaction is crucial
• As the smiling face that greets every member and guest to our Club spaces, you'll have a bright personality and genuine warmth with a passion for outstanding hospitality
• This can be a high-pressure role, so a calm demeanour and ability to defuse situations and turn them into a positive is extremely valuable
• In our Club spaces you may be looking after high-profile people who value their privacy, so a degree of confidentiality is non-negotiable
  
  The Ned and Ned's Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to met, work, and have a good time.
The Ned City of London is situated in the heart of the City, in the former Midland Bank headquarters, and houses Ned's Club, a private members' space, gym and rooftop, alongside a public spa, ten restaurants and bars and 250 hotel bedrooms. Working at The Ned means having access to some of the best reward and benefits in the business, an inclusive workplace with a lot of fun, amazing teammates, and endless opportunities to grow your career in hospitality. Our aim is to ensure our guests, members, customers and team members all have an amazing time - and we know that it's our people who make that happen. Do you want to join the best place to work in hospitality?


• Estimated yearly pay of £33,800 - £16.25 per hour including service
• Bonus of up to £1,000
• Dedicated Club School onboarding with exclusive learning and development opportunities and benefits
• Complimentary meals in our friendly team restaurant, Neddy's including monthly payday breakfast
• Exclusive rates at The Ned for staying and eating for you, your family and friends
• Wellbeing and health benefits, including Reward Gateway and Wagestream, with access to gym, shopping and cinema discounts
• Your birthday off, after a year of service and more holiday after five years of service
• Paid volunteer day
• Refer a friend scheme of up to £1,000
• Regular social events, including an annual pool party
• Employee assistance program - 24/7 advice and support
• Reward and recognition initiatives
At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality. Please let us know of any specific needs you may have during your interview. All candidates must the right to work in the UK to be considered for this role.