Club Reception Manager

Ned's Club Upstairs and The Vault are where we serve food and drinks to our most important and loyal customers, our members. Are you an experienced Reception Manager looking to take your next step? If so, apply today to be our Ned's Club Reception Manager.,

• Lead the day-to-day operation, facilitating smooth welcome for all our Club members
• Be the guardian of outstanding hospitality at The Ned, whether that is coaching and guiding the team to deliver memorable experiences every time, or tackling glitches and complaints head on to find a solution for the guest
• Support with all people leadership tasks - including team recruitment, development and performance chats and onboarding new starters
• Collaborate with all other relevant departments to provide a seamless experience for every guest
• Build rapport with our members over time, learning their preferences and what makes for an amazing experience
  
  Previous leadership experience with a proven track record of delivering outstanding guest experiences and people management
• Our customers and guests expect the best, so high standards are essential
• An organised and detailed manner is non-negotiable, able to manage multiple priorities and a busy operation at the same time
• A calm demeanour and a genuine passion for providing guests with exceptional hospitality is essential
  
  The Ned and Ned's Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time.
The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. The Ned City of London houses Ned's Club - a private members' space, gym, rooftop and Vault - alongside a public spa, a whole floor of event spaces, ten restaurants and bars and 250 hotel bedrooms., The Ned and Ned's Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to met, work, and have a good time. The Ned City of London is situated in the heart of the City, in the former Midland Bank headquarters, and houses Ned's Club, a private members' space, gym and rooftop, alongside a public spa, ten restaurants and bars and 250 hotel bedrooms. Working at The Ned means having access to some of the best reward and benefits in the business, an inclusive workplace with a lot of fun, amazing teammates, and endless opportunities to grow your career in hospitality. Our aim is to ensure our guests, members, customers and team members all have an amazing time - and we know that it's our people who make that happen. Do you want to join the best place to work in hospitality?


• Salary of up to £42,800/year including service charge
• £1000 bonus (subject to T&C's)
• Dedicated Club School onboarding with exclusive learning and development opportunities and benefits
• Complimentary meals in our friendly team restaurant, Neddy's including monthly payday breakfast
• Exciting learning and development programmes to help progress your career
• Exclusive rates at The Ned for staying and eating for you, your family and friends
• Wellbeing and health benefits, including Reward Gateway and Wagestream, with access to gym, shopping, and cinema discounts
• Your birthday off after a year of service and more holiday after five years
• Paid volunteer day
• Refer a friend scheme of up to £1,000
• Regular social events, including an annual pool party
• Employee assistance programme - 24/7 advice and support
• Reward and recognition initiatives
At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality. Please let us know of any specific needs you may have during your interview. All candidates must the right to work in the UK to be considered for this role.