Clubcard Proposition Manager - 15 month Fixed Term Contract

Being the customer lead to develop new and evolve existing Clubcard Propositions ensuring that the insights, missions, needs, benefits and RTBs are clear and that the proposition is brilliantly executed across the 6Ps.
Working collaboratively across the customer and technology teams, to turn concepts into propositions across the 6Ps.
Ensuring there is visibility across the customer team on the plans and activities, connecting teams and plans to deliver the best experience for our customers.
Constantly monitor the market and customer metrics in loyalty & retail to proactively identify issues and opportunities.
Brief insight, execution (communication), technology and brand teams to bring propositions to life as a champion for the channel.
Using passion for retail, customers and data to keep up to date with the latest customer trends, channel trends and competitor activity to spot opportunities for Tesco.
Having a flair for storytelling and natural influencing skills to energise the business and stakeholders.

Strong customer focus
Previous digital experience
Ability to bring cross-functional teams together to achieve success
Ability to cope with ambiguity, and maintain resilience under pressure
Strategic, logical approach to thinking & planning
Confidence in analysing and distilling information and insight to make clear recommendations based on multiple data sources
Ability to manage multiple stakeholders and priorities from around the business
Ability to ladder your work up to the broader Clubcard & business strategy
Experience in crafting a differentiated brand positioning
Ability to develop a consistent brand identity and design
Experience and skill generating engaging concepts and motivating propositions

At Tesco, we believe in the power of spending more time together, face to face, than apart. So, during your working week, you can expect to spend 60% of your time in one of our office locations or local sites and the rest remotely. We also recognise that life looks a little different for each of us. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. That's why at Tesco, we always welcome a conversation about flexible working. So, talk to us throughout your application about how we can support.

We create reasons for our 40 million+ customers across the globe to choose more of Tesco more often, through our Clubcard Proposition. This role manages key Clubcard propositions, creating ongoing reasons for customers to engage with Clubcard & Tesco. We want customers to access the best value from Tesco, which in turn drives loyalty to Tesco. We define Propositions as services, products or promises that deliver against a specific customer need. This role works within the Membership and Loyalty team, and works collaboratively across the wider customer and technology teams., Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.

We have recently announced that we will be moving towards a more blended working week - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.

Annual bonus scheme of up to 20% of base salary
Holiday starting at 25 days plus a personal day (plus Bank holidays)
Private medical insurance
26 weeks maternity and adoption leave (after 1 years' service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave
Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing