Cluster Secretary

1. Administrative support for Service Line Cluster Manager, including diary management. 2. To assist with the monitoring of reports, highlighting areas of non-achievement to the service line management team such as appraisals and mandatory training. 3. Exercises judgement when dealing with enquiries, including telephone enquiries for the team and arranging meetings as requested for Service Line management team. 4. To track and analyse service line complaints and ensure responses are completed within the trusts standard turnaround times. Taking responsibility of requesting notes for complaints and arranging meetings where necessary. 5. Chase un-coded episodes hospital notes for the service lines, ensuring that notes are given to the Coding Department by the ward clerks, so that the service line does not miss income. 6. To action RTT data quality report as required, as directed by Service Line Cluster Support Manager. 7. To assist with rota management for theatre schedules, and speciality
rotas, also support the rota office when required. 8. To support the medical secretarial teams when required with general admin tasks, providing secretarial and administrative service to clinical teams. 9. Demonstrate own activities to new starters and provide training as required. 10. Check patient details and update on iPM as necessary. This could be related to the booking of patients or PTL tasks. 11. Take and transcribe minutes from meetings as required. 12. Maintain hospital notes in accordance with the Plymouth Hospitals NHS Trust policies. 13. Be versatile and adaptable to the demands of the team. Work is managed rather than supervised and take the initiative as and when required. Works in accordance with SOPs. 14. Ensure effective communication with all members of a multi-disciplinary team. 15. Required to cover admin and clerical colleagues during times of absence or increased workload as requested by line manager. 16. Assist in sorting and dealing with incoming post and
distributing as necessary. 17. Undertake routine office duties including note tracing, photocopying, faxing, filing of correspondence and results and maintenance of records when required. 18. Other duties, which may be allocated by the Support Manager and Clinical Admin Managers 19. To be fully conversant with case notes policy and other trust policies relevant to role.