CMHT / OPCMHT Administrative Assistant

We are looking for a motivated and enthusiastic Band 3 administrator to join the Poole Adult Community Mental Health Team based at Alderney Community Hospital, Poole. The post is 37.5 hrs per week and will cover administrative and receptionist duties., To provide a responsive prompt and professional service, via telephone, electronic mail and post, to patients, carers, relatives and all other professionals and agencies, ensuring this service is operational between 9.00am - 5.00pm.

To provide essential secretarial support to clinical staff to include audio typing.

To attend meetings, take minutes as required, including during Multi-disciplinary Meetings and Business Meetings.

To work / support in other departments as and when required to include our busy outpatient department.

To ensure patient appointments are made where necessary including home visits.

To record patient data on the RiO system and book appointments as necessary.

To provide outpatient clinic reception service and admin support as necessary and assist with the retrieval and filing of patient's medical records and other related documents.

Creating and printing of Information Leaflets and Assessment Tools and the monitoring of these supplies.

To ensure clinic lists are maintained and up to date and recording information for client appointments.

Scanning and uploading of documents

Collating Friends and Family Feedback information and inputting on "Gather" as required.

Booking of clinic rooms.

To maintain a welcoming and tidy environment for all those using the Outpatient waiting area.

To cover for staff within the department and other departments during times of sickness, training and annual leave.

You need to have developed IT skills, a working knowledge of Microsoft Office and demonstrable experience of working in an office environment. The post holder will be responsible for providing administrative support as directed by the multi-disciplinary team. We are a busy team, and the post holder will be responsible for managing the day-to-day office-based tasks, following processes and procedures including handling phone calls, processing referrals to our systems, booking/arranging appointments for the clinicians, and dealing with enquiries for the team and audio/copy typing of letters and minutes.

We work with people who have severe and enduring mental illness and neurodivergence so a clear and compassionate telephone manner is essential. Previous NHS experience and experience of using RiO patient records system will be an advantage. Being adaptive and flexible to the needs of the service and our client group is essential.

If you are looking for a change, a challenge and working with a wide variety of professionals, this could be the role for you.

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.