Co-ordinator - Lulworth

We're currently recruiting a dedicated Co-Ordinator to help ensure the smooth running of the operations in Defence on a part time basis, contracted to 20 hours per week.As a Co-Ordinator, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate. Here's an idea of what your shift patterns will be: 4 out of 7 daysPlease note: This role is contracted to 50 weeks per yearCould you bring your spark to Defence? Here's what you need to know before applying:Your key responsibilities will include:

• First point of contact for incoming telephone calls and service requests received by telephone and e-mail
• Escalate any complaints as required and support continuous improvement
• Interpret and log requests, inputting details into an in-house system, providing tracking and regular updates to the status of the request line with Service Level Agreement
• Sort and dispatch calls to relevant departments
• Monitoring phone lines, handling incoming calls with varying queries.
• Resolve any issues accurately first time
• Resolve stakeholder queries with professionalism and enthusiasm to represent our organisation effectively.
• Ensure exceptional client delivery standards
  
  Previous experience in this role/similar position is essential
• Excellent telephone manner, with the ability to communicate effectively and maintain a high level of confidentiality
• Committed to following procedures and ensuring tasks are fully completed
• Exceptional organisation skills with the ability to prioritise to meet deadlines.
• Intermediate knowledge of Microsoft systems to include Word, Excel, PowerPoint, Outlook and the Internet
• Able to work under pressure, individually and as part of a team with a flexible approach to meet the needs of the business.
• Confident working in a hospital environment and aware at times you will meet patients that are particularly unwell or showing signs of distress.
• This position is subject to a Disclosure & Barring Service check; costs met by the employer.