Coffee Store Manager

To manage the effective operation of the coffee store in accordance with Bewiched policies and procedures. Ensure delivery of exceptional customer service and to be the 'go-to' coffee store within the community. You will coordinate and develop the team to maintain consistently great customer service and deliver a first-class food and beverage offer, working to Bewiched working practices. You will be a positive role model to the team, ensuring high standards are upheld in the Store.

Main duties

Team Management

• To be a role model, motivating and engaging the team to promote an inclusive and positive working atmosphere and driving an atmosphere of celebrating success.



• Develop the Team's performance to promote high potential baristas and supervisors and manage poor performance and sickness effectively.



• Ensure the team are delivering brand standard products consistently.



• Responsible for all recruitment, training and onboarding of new baristas and supervisors.


Customer Service & Community


• Deliver consistently outstanding customer service following the Bewiched 'Big 5'.



• Produce brand standard, handcrafted coffee consistently by following Bewiched working practices.



• Maintain and develop knowledge of coffee and other relevant products.


Store Standards


• Responsible for opening and closing the store, ensuring temperature, food, hygiene, cleaning, and audit checks are done.



• Maintain a clean working environment and have excellent hygiene standards.



• Conduct daily and weekly cleaning tasks.



• Due diligence temperature, food, and hygiene checks.



• Follow all health and safety guidelines.


Financial & Commercial


• Open and close the store, conducting all relevant checks, cash up and audit procedures.



• Regularly conduct stock checks and date checks on products as well as ordering stock.



• Drive sales by upselling and increasing average spend by delivering outstanding service.



• Keep your skill set up to date by participating in all mandatory training and eLearning courses.


Embrace the Bewiched Core Values through your day-to-day behaviour


• 5 x 9-4 grades at GCSE, or equivalent


Relevant experience


• Experience of working in Customer Service



• Experience of working in a management role


Aptitude, skills and abilities


• Organisation skills



• Excellent Customer Service Skills



• Works well as part of a team



• Able to use own initiative in a fast-paced environment



• Attention to detail



• Ability to delegate and lead when required


Personal attributes


• A positive outlook and personality



• A good role model



• Calm under pressure



• Great communication skills



• Reliable and punctual



• Available to work flexible hours, this includes early mornings, evenings, and weekends