Colleague Services, HR Support (6 months Fixed-Term Contract)

Colleagues are the heart of BT and we wouldn't be the same without them. This role is vital in providing a key support function to complete HR processes, transactions and generally support our colleagues through the whole colleague lifecycle. This is a multi-skilled role in which you will complete a variety of activities depending on the demand at the time with focus on supporting project delivery, allowing you to have a great breadth of experience in reporting, data analytics and issue resolution. Joining BT should be an amazing experience for everyone and a vital part of that is ensuring we process new joiner activities not only in an efficient manner but with our colleague experience hats on. You will have the opportunity to support all areas of BT with project delivery:

• Openreach
• Consumer (including EE & PlusNet)
• Networks
• Digital
• Corporate
• BT Business
This means you will create great working relationships with colleagues and stakeholders, allowing us to deliver an even better colleague experience. What you'll be doing
• Provide a consistent and high-quality service while being flexible to work across boundaries.
• Be able to learn and adapt to a variety of systems and mechanisms to support day to day operations.
• Manage administrative tasks related to your workflow (including bespoke routes) effectively, diligently and within the defined deadlines/SLAs.
• Liaise with the wider HR community to respond to queries and raise to the supervisor for complex cases.
• Contribute to the wider HR Transformation agenda by always applying a continuous improvement lens on the work completed.
• Working closely with other teams to support and resolve problems.
• Brand ownership - have an understanding and awareness of your own personal brand to support the business goals to be Personal, Simple, Brilliant.
  
  Confidentiality: Understand the need for confidentiality in regard to documents processed, systems maintained and access to confidential material within the HR community.
• Collaboration: Work effectively and efficiently with colleagues to deliver a first class service, be seen as personable & support each other to achieve SLAs & overcome problems.
• Continuous Improvement: To continually look at ways of improving process and procedures within the HR function to improve the level of support provided to the customer.
• IT Competency: Able to demonstrate basic to intermediate skills in Microsoft Applications, specifically Microsoft word and excel.
• Colleague Experience: Delivering a service which goes above and beyond our colleagues expectations, especially when it comes to resolving problems. Showing the customer (our colleagues) how important they are by always interacting in a helpful & positive way.
• Attention to detail: Be able to apply a keen eye for detail across multiple workstreams.
• Organisation : Able prioritise and execute workstreams to support project delivery.
• Communication & Relationships: Ability to communicate both in writing and verbally with colleagues and stakeholders in a clear, supportive and friendly manner, building good & trustworthy relationships.
  
  BT is part of BT Group, along with EE, Openreach, and Plusnet.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. We value diversity and celebrate difference. 'We embed diversity and inclusion into everything that we do. It's fundamental to our purpose: we connect for good.' We all stick to the same values: Personal, Simple, and Brilliant. From day one, you'll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won't be alone: we'll be there with help and support, learning and development. This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

At BT, we entertain, educate, and empower millions of people every single day. We're a brand built on connecting people - whether that's friends, family, businesses, or communities. Working here, you'll receive an attractive salary and a range of competitive benefits, but - more than that - you'll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.
• 22 days annual leave (plus bank holidays) - Pro Rated
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• Option to join BT Shares Saving schemes.
• Exclusive colleague discounts on our latest and greatest BT broadband packages BT TV, including TNT Sports and NOW entertainment