Collection Specialist (Remote - Open location in Europe)

As Collection Specialist, you will be part of an international, remote Business Group Collection team. Your geographical scope is linked to the language skills (DACH and other European countries). Your collection portfolio consists of circa 450 allocated accounts. The main objectives are to increase cash flow, decrease risks on late payments, decrease bad debt write offs, reduce DSO (Days Sales Outstanding) and decrease overdue level (<5%).
Your main responsibility is the cash collection of customer debts on time, including:

• Daily follow up of late payments


• Improving processes to ensure customer' timely payments.


• Identifying potential problems in the payment profile of customers and resolving them.


This position is available remotely from Europe.
Principal Accountabilities

• Contribute to cash flow improvement by driving DSO (Days Sales Outstanding) & Overdue down


• Active contact with customers re outstanding amounts and/or overdues - minimum 15 per day


• Active collaboration with credit specialists, sales & customer service, finance Update and maintain FSCM database


• Distribute statements & dunning letters according to defined Collection Strategy Pre due calling (detect and initiate resolution of administrative issues before the due date - incorrect invoice details etc.)


• Follow up on disputed invoices and collect data to understand root causes and support rectification


• Follow up on claims/disputes with customer, sales & quality departments to reduce payment delays


• Update CSI (dispute tool) Develop customer intelligence (external and internal customers)


• Early warning signals: on time reporting of payment problems and modifications in payment behaviour


• Accurate administrative follow up of:

+ Customer accounts
+ Claims and disputes (CSI)
+ Agreements
+ Contact data

• Report on key reasons for non-payment and escalate issues to Collection Manager and Credit Managers


• Report on payment term discrepancies


• Report on top 20 customers per site


• Follow up on urgent actions re blocked accounts


Major Challenges & Complexities
The collection specialist role calls for significant internal and external interactions with numerous and diverse stakeholders

• Multiple sites Internal Sales Departments


• Multiple Sites Finance Teams


• Multiple Sites Commercial Teams


• Allocated customer Portfolio


• BG Credit Director


• BG Collection Manager


• BU Credit Managers


• BG Credit Process Manager


• BG Collection Process Manager


• Key Account Managers


• Sales Representatives
  
  1. Formal Qualifications and Experience


• Fluent English is required


• Advanced or Fluent German language is required (with ability to lead calls in German language)


• Afinity with systems (SAP, FSCM, Excel, Word, Powerpoint etc.)


• Strong interpersonal and communication skills (cross-cultural, cross-functional and geographical)


• Any other language is a plus


• Customer service experience or previous exposure to accounting principles/collection is an asset


• Good numerical understanding is a plus


2. Specific Skills and Abilities

• Strong results-orientation


• Outstanding persuasion and negotiation skills


• Strong ability to take initiative and work in a Team


• Resilience


• Accuracy - Having an eye for detail


• Capacity to work independently and in a structured way


• Ability to communicate and receive best practice ideas
  
  Here at Amcor, we work together every day to make a positive impact on the lives of millions of people across the globe by providing packaging for essential products, including food, beverages, pharmaceutical, medical, home and personal care. We are sustainability leaders in our industry, and we were the first global packaging company to commit to making all our products recyclable or reusable by 2025. In addition, our products play a vital role in a circular economy as we are working toward 30% recycled material across our portfolio by 2030, and we are one of few packaging companies committed to using science-based targets and achieving net zero emissions by 2050.


We are always looking for talented and passionate individuals who are motivated to make a difference. Working at Amcor means you will have a unique opportunity to be a part of an organization that is committed to innovating and driving new solutions to create more sustainable packaging solutions.

To find out more about our commitment to sustainability and about Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook I YouTube, Amcor is a global leader in developing and producing responsible packaging solutions for food, beverage, pharmaceutical, medical, home and personal-care, and other products. Amcor works with leading companies around the world to protect their products and the people who rely on them, differentiate brands, and improve supply chains through a range of flexible and rigid packaging, specialty cartons, closures, and services. The company is focused on making packaging that is increasingly lighter weight, recyclable and reusable, and made using an increasing amount of recycled content. In fiscal year 2022, 44,000 Amcor people generated $15 billion in annual sales from operations that span 220 locations in 43 countries. NYSE: AMCR; ASX: AMC